@ZeptoCare@Zepto Extremely disappointing experience as a premium user.
Received rotten and extremely smelly peas, but my refund was denied because the seller claims they were fresh at dispatch
The latest response also falsely says “issue solved on call”—it was NOT resolved.
@zeptocares Just received a call from Zepto, saying a refund isn’t possible. If the product was unusable then why im not eligible for refund Please resolve this and issue my refund. @zeptocares
@zeptocares This is what happens when you ignore your customers. I’ve uninstalled Zepto and switched to Blinkit instead. I’m also asking my friends to do the same. This is not how customers should be treated
#zepto#blinkit
@zeptocares@ZeptoCare If you’re not going to refund me for a product that was completely unusable, then what about the customer? Why should I trust Zepto when you’re choosing to trust the seller instead? Anyway, I’ll uninstall the app. You can close the ticket. Thanks @ZeptoNow@zeptocares
@zeptocares@ZeptoCare@geekyranjit@GyanTherapy Look at how they are treating customers after sending poor-quality fruits and vegetables. Instead of resolving the issue, they keep repeating the same response without taking any actual action.
@zeptocares@ZeptoCare I received the call again, and they are just repeating the same thing: “We have noted your query.” But what about the product?
Please ask the outlet to arrange a pickup for the unused product and process my refund. I don’t need the same response repeatedly—I need a resolution
@zeptocares One more concern: I received a call from this number, but the representative did not even listen to my issue properly and disconnected the call. Is this how customers are supposed to be treated? Please look into this matter as well and take appropriate action.