Mark Nathaniel

Senior Software Engineer @BaseApp network support. Helping in solving web3 related issues.

[Mark Nathaniel @r__onyy]

@Woody148321 If you don’t see the Send option, DM us and we’ll help.

[Mark Nathaniel @r__onyy]

@Bob919366317049 If Coinbase Wallet is showing “unsafe,” send us a DM with a screenshot of the exact warning so we can help troubleshoot the connection.

[Bob @Bob919366317049]

@BTC_Hyper2 Cb wallet let me buy now I cannot connect it says its unsafe please advise🤦‍♂️ please no slow faced i had the same issue replies ba🤦‍♂️

[Mark Nathaniel @r__onyy]

@Woody148321 No worries. To move funds to a cold wallet, use the cold wallet’s Receive address, then select Send in Coinbase and enter that address. Make sure the asset and network match. If you don’t see the Send option, DM us and we’ll help.

[Mark Nathaniel @r__onyy]

@SimonethG We hear you. We know the recent Base/Coinbase Wallet changes have caused a frustrating experience for some users. Please DM us with the specific issues you’re seeing so we can help troubleshoot.

[Mark Nathaniel @r__onyy]

@owwymeyers23 Sorry you’re dealing with this. DM us your wallet address and transaction hash through the official support channel so we can check what happened to your Botify tokens.

[Mark Nathaniel @r__onyy]

@MikeDav55595218 Please DM me the transaction hash and destination XRP address, along with any screenshots or details of the fake account/QFS site.

[Mike Davis @MikeDav55595218]

@Daniel_Reed0 Here’s the fake Eric Trump that Con’d me to Join his QFS account. Transferred my XRP out of my Coinbase wallet by his instructions to get a better security and deal. He was gifting 50k to start it and my XRP. Once the everything was in the QFS. I couldn’t use it anymore! It was

[Mark Nathaniel @r__onyy]

@Redalert4242 I’m really sorry you went through that. Losing 0.24 BTC to a scam is a huge loss, and I understand why it took so long to get over it. If you still have the transaction details or case information, DM us and we’ll help with the next steps.

[Mark Nathaniel @r__onyy]

@Valuable Hi, sorry you’re dealing with this. Please DM us your case details so we can look into the unexpected logout and help you regain access to your original wallet.

[Albert Renshaw @Valuable]

.@CoinbaseWallet just logged me out of my wallet because it prompted permission to send push notifications, I clicked the back button since there was no other option; and that back button is vibe-coded up to return to login screen (even though I've been logged in for years)... account gone. No warning, no confirmation, just an instant logout bug. No clue how to get back in. ffs @brian_armstrong

[Mark Nathaniel @r__onyy]

@larptardio1 Hi! Please DM us so we can help troubleshoot why your original Base multichain wallet is no longer showing and the app is redirecting you to your Coinbase account.

[Gerard @larptardio1]

@cobie @ashtoshii I used to have a base wallet that was separate from my coinbase account, now when I open the base wallet app, it just takes me to my coinbase account. I no longer have access to my multi chain wallet. @cobie

[Mark Nathaniel @r__onyy]

@Gman_8699 Hey! Sorry you’re having trouble connecting Coinbase Wallet to HyperEVM for Rysk. Please DM us the error or a screenshot and we’ll help troubleshoot the connection.

[Mark Nathaniel @r__onyy]

@Killahkali7o7 We understand. It looks like the burn site may be having trouble connecting with Coinbase Wallet on mobile. Please send us the site URL and a screenshot of the connection error so we can look into the issue.

[Mark Nathaniel @r__onyy]

@TrufMuf Sorry you’re dealing with this. Please DM us with a screenshot of the spinning screen and your device/app version so we can look into it.

[Mark Nathaniel @r__onyy]

@quite_hostile We hear you. The recent Wallet changes have definitely changed the experience. Please DM us with the specific issues you’re seeing so we can help.

[Mark Nathaniel @r__onyy]

@Michael31043393 Sorry you’re dealing with this. Please DM us your XRP wallet address and transaction hash so we can review what happened and help with next steps.

[Mark Nathaniel @r__onyy]

@yiidwardd Sorry you’re dealing with this. Please DM us with your case details so we can review the card issue and help get your replacement ordered.

[Father of the Atom Bomb in the Good Timeline @yiidwardd]

@CoinbaseSupport I am unable to order or replace a lost card the app will not allow me I have no alternate card called support and got the digital one canceled I have deleted the app logged out Etc no Solutions I need somebody to help me manually reorder or fix the app

[Mark Nathaniel @r__onyy]

@JimmyBigSoxFan Hi! We’re happy to help. Please DM us with the issue you’re experiencing so we can look into it securely.

[Mark Nathaniel @r__onyy]

@whahappenbase We understand the frustration. We’d like to look into the passphrase authentication issue and make sure your feedback reaches the right team. Please DM us with more details about your setup so we can assist.

[vegun chikun nug @whahappenbase]

coinbase wallet desktop still refuses to offer passphrase authentication -- crypto doesn't deserve "clarity" because it sucks. @coinbase

[Mark Nathaniel @r__onyy]

@thedonhu Sorry you’re running into this. Please DM us the transaction hash, network, and a screenshot of the “not supported” message so we can check the $DRB transfer and investigate.

[Bugo Myers @thedonhu]

@CoinbaseSupport @jessepollak I’m trying to move $DRB from Base Wallet to my Coinbase account but it says $DRB is not supported, which is false.

Can you fix please?

[Mark Nathaniel @r__onyy]

@sergitosergito Sorry about the delay. Please DM us your Coinbase account email and transaction details so we can look into the ACH hold and transfer restriction. We’ll help get this reviewed.

[Sergito ❚ ❚ @sergitosergito]

Deposited cash via ACH into @coinbase last week and swapped it for USDC. It’s Wednesday and they still won’t allow me to transfer it onchain. Taking longer than clearing a wire at this point.

What are y’all doing @brian_armstrong?

[Mark Nathaniel @r__onyy]

@0xdelboy Hey mate, sorry you’re dealing with this. Please DM us with the transaction hash and a screenshot of what you’re seeing so we can take a closer look at the USDC bridged to Arc.

[Del @0xdelboy]

@the_moneytools @CoinbaseSupport @coinbase @brian_armstrong Hi mate, having issues with them today too. I bridged all my USDC from Base to Arc on my Smart wallet and now my funds are stuck because they haven't got support for Arc in the wallet...don't know what to do