Rachel Pace

[Rachel Pace @rach_pace]

@LNER we have been stuck for 4 hrs now and on the train for 6hrs. We have been offered water but nothing more. We need alternatives to be made available asap. I am travelling with my 2 children and the all of info or alternative options is appalling.

[Rachel Pace @rach_pace]

@evrisupportline my parcel was never collected (paid for collection via sports direct). Have tried to raise online but not had any response. Parcel returned deadline is tomorrow. If I take to a parcel shop will they be able to process using the same label etc. Thanks.

[Rachel Pace @rach_pace]

@LeatherheadLC who can I speak to about the car park lighting? Thanks

[Rachel Pace @rach_pace]

@MoleValleyDC Who can I speak to about the car park lighting at the leisure centre in leatherhead? Thanks

[Rachel Pace @rach_pace]

@reigatebanstead the large metal parking sign next to the ticket machine has fallen over in linkfield car park. I can send photo if required. Thanks

[Rachel Pace @rach_pace]

@VirginAtlantic I have a query about seating as our original flight has been changed. Is there an email address I can use please?. I've already spoken to someone on the phone (who was helpful but unable to amend as we hoped) and I'd prefer not to use live chat. Thank you

[Rachel Pace @rach_pace]

@BramhallNatalie OK thank you. What happens if they don't pay out? 6 months to wait for a decision seems crazily long!

[Rachel Pace @rach_pace]

@BramhallNatalie Hi Natalie. Did you hear anything further on this? I have just emailed Surrey CC to ask for an update. It's very frustrating as this was a route we used several times a day prior to the closure! Thanks

[Rachel Pace @rach_pace]

@BramhallNatalie Great thank you.

[Rachel Pace @rach_pace]

@SportsDirectUK The link to your returns portal doesn't appear to be working. How else can I sort a return? Thanks