Rachael Maskell

What!!!

[Rachael Maskell @rachael_maskell]

Disgusted with @TUIUK customer service, arrived on holiday to find one of our bags missing, 4 days in tomorrow and no one can seem to tell us whether it is still in Bristol or whether it arrived in Turkey. Poor hubby is having to go buy clothes daily as no one can give an answer!

[Rachael Maskell @rachael_maskell]

Mere

[Rachael Maskell @rachael_maskell]

@thameswater no water and a 10 week old baby 😭 can you give any indication of how long the water is likely to be off for this time?

[Rachael Maskell @MaskellRachael]

@ThamesVP absolutely appalled that your officers would pursue a vehicle and endanger the lives of children at school turnout time along Dee road today #nearmiss #pavementdriving #luckyescape

[Rachael Maskell @rachael_maskell]

@tommeetippee_UK do you know when the returns page of your website will be back up? Hubby ordered the wrong perfect prep machine 😫

[Rachael Maskell @rachael_maskell]

@TinieTempah @British_Airways Interesting to see the response a celebrity gets, we were forced to sit in a seat covered in sick for 9 hours coming back from the DR in the summer, took over 4 months for a response from BA!

[Rachael Maskell @rachael_maskell]

@British_Airways @British_Airways can you please advise where I can go to take my complaint further. Still no response 3 months after logging my original complaint on board! I will be taking this further as it’s appalling treatment of customers!

[Rachael Maskell @rachael_maskell]

@British_Airways disgusted no one has acknowledged my complaint logged onboard flight BA2204 on 13/08. Forcing a family to sit in sick stained seats, windows and belts for 8+ hours is unacceptable. #nocustomerservice #havesomeairfreshner #takeittothetabloids

[Rachael Maskell @rachael_maskell]

@jubillee7 @British_Airways @rdslight Me too @British_Airways have the most awful customer service, complaint made on 13th August and still no response!

[Rachael Maskell @rachael_maskell]

@British_Airways I am beyond disgusted that almost 2 months after making a complaint not only to cabin crew but also via your website and on here, I have still not received a call from @British_Airways .
I urge anyone considering using them for flights to avoid as customer service is disgusting!

[Rachael Maskell @rachael_maskell]

@British_Airways Maybe we were promised this as we were left with no option other than to sit in the seats, especially as the plane had started moving and your cabin crew did not want to have to force us to sit there! Their words!!!!

[Rachael Maskell @rachael_maskell]

@British_Airways Natalie, it was more than grim. We were assured on the flight we would have a call by the end of the following day. Your cabin crew should not be making promises you can’t keep. However I’m not sure I expect anything less from British airways after the way we were treated!