Rachel Chaplin

Work hard, play harder. Foodie, animal lover and all round happy girl with my man and our cat :)

[Rachel Chaplin @rachelchaplin]

@SW_Help Just to say line is now open and a lovely lady called Jo got it all sorted in about 2 mins. Best train company I have dealt with in a long time.

[Rachel Chaplin @rachelchaplin]

@SW_Help can you advise how I get a refund for these? I don't have an option. They are refundable thats why I got them.

[Rachel Chaplin @rachelchaplin]

@SW_Help As above it comes up as Petersfield station and says its closed and to contact via Twitter or live chat (which is also closed). Please advise of a phone line that is actually open.

[Rachel Chaplin @rachelchaplin]

@SW_Help I've also tried live chat through the app, that also is closed

[Rachel Chaplin @rachelchaplin]

@SW_Help Hi again, the number you've given is Petersfield station and when I ring it says its closed and to contact you on Twitter! Is there a different number? I can't go to a station as I live in Cornwall where you don't operate. Thank you

[Rachel Chaplin @rachelchaplin]

@SW_Help OK thanks and how will they be able to know that? They are paper tickets as they are travel cards so had to be. Thanks for your help

[Rachel Chaplin @rachelchaplin]

@SW_Help Even though the tickets are for tomorrow as they're closed now?

[Rachel Chaplin @rachelchaplin]

@SW_Help Fab thanks so much

[Rachel Chaplin @rachelchaplin]

@SW_Help I need to get train tickets between either winchester and London Waterloo or Basingstoke and London Waterloo. I won't know until almost the day which so if I get them from winchester can I jump on at Basingstoke instead with same ticket as its further up the line? Thanks

[Rachel Chaplin @rachelchaplin]

@GWRHelp you've done 2 automated claims for journeys yesterday but please explain how I can actually submit it! Your system only allows cancel?! Everything is selected/completed. It's like you don't want me to claim!

[Rachel Chaplin @rachelchaplin]

Great service from @GWRHelp again, NOT! They allowed me to book tickets to collect from a station that apparently doesn't allow ticket collection but somehow its my problem. Worst train company I have ever encountered

[Rachel Chaplin @rachelchaplin]

@sainsburys I've DMd you with an issue with a product but can't get passed your bot. It's to do with food going mouldy quickly. Can you take a look please?

[Rachel Chaplin @rachelchaplin]

@GWRHelp @GWRHelp Penmere. I'll have to take my chances on the 16.03 now

[Rachel Chaplin @rachelchaplin]

@GWRHelp can you confirm if there is flexibility on tickets between London Paddington and Cornwall today due to the disruption? I'm booked on the 4pm but would rather get the 3pm to ensure I can get home tonight

[Rachel Chaplin @rachelchaplin]

@GWRHelp @GWRHelp So what happens if it doesn't and there's no more trains? I have to get home tonight or I'll be sleeping at Paddington Everything is delayed or cancelled?

[Rachel Chaplin @rachelchaplin]

@GWRHelp @GWRHelp Advance single for the 16.03. It's an electronic ticket bought through a third company as its travel for work

[Rachel Chaplin @rachelchaplin]

@GWRHelp Advance single for the 16.03. It's an electronic ticket bought through a third company as its travel for work

[Rachel Chaplin @rachelchaplin]

The worst level of customer service again from @GWRHelp thanks for not honouring what you told me even though it means breaching CMA law. Bravo

[Rachel Chaplin @rachelchaplin]

@GWRHelp Done thanks

[Rachel Chaplin @rachelchaplin]

@GWRHelp I have a ticket for the 8.03 on Friday to Penzance. Due to the no overtime action being taken can I get any train that day or just the booked one? Thanks

[Rachel Chaplin @rachelchaplin]

@GWRHelp Can you help please?

[Rachel Chaplin @rachelchaplin]

@GWRHelp Hi, you said above I could amend my booking up until departure time which I now need to do as my flight is late but it now says I can't amend the booking. What can I do please? I need to move to an hour later and pay the difference but now it doesn't let me.