Rachel Rulton

[Rachel Rulton @rachrult]

@DHLeCommerce why is it impossible to get through to an actual support agent rather than having to use pointless automated options!

[Rachel Rulton @rachrult]

If I’ve booked is it possible to upgrade?

[Rachel Rulton @rachrult]

So to call @Uber I have to call this number 🤦‍♀️ thanks for that

[Rachel Rulton @rachrult]

@British_Airways currently on BA680 which is delayed and they knew this while boarding. Why put us on a plane that has no aircon at all and is so hot that we are actually sweating. Sort it out and get us moving. THIS IS NOT ON

[Rachel Rulton @rachrult]

@AXS_UK any update???

[Rachel Rulton @rachrult]

@AXS_UK how do I get in contact with someone about a ticketing question. I sat in the live chat all day yesterday and didn’t get through. Sent a couple of messages by FB and nothing?

[Rachel Rulton @rachrult]

@VirginAtlantic why is it so impossible to talk to an actual real person in customer service 😡

[Rachel Rulton @rachrult]

@OntheBeachUK if you would to have a stress free booking experience then please
AVOID OTB. Waited 3 weeks for a change request to be told the new hotel is unavailable. Now back to square one. In the past 3 weeks spent at least 8hrs on the ☎️ absolutely no help #Disgusting

[Rachel Rulton @rachrult]

@kalea_williams @OntheBeachUK have been sent a generic email today saying they are working in departure date order. This isn’t helpful when your waiting on a quote as prices are going up!

[Kalea Williams @kalea_williams]

@rachrult @OntheBeachUK Having the exact same problem! Just want a quote for a name change!

[Rachel Rulton @rachrult]

@OntheBeachUK I understand things are a little crazy at the moment but the service we are receiving at the moment is shocking. How can it take so long to get a quote to change our holiday. All the while the prices are no doubt going up!

[Rachel Rulton @rachrult]

@amazon your customer service has gone down the pan. Such bad bad service!

[Rachel Rulton @rachrult]

@kun_antonio @premierinn @British_Airways Awful service, those poor tired kids. Shame on you @British_Airways @premierinn

[Rachel Rulton @rachrult]

@inthestyleUK your returns policy is shocking and also you charge us for the privilege of retuning 😡 such bad service

[Rachel Rulton @rachrult]

@TUIUK TOM4231 THIS IS DISGUSTING SERVICE! We are stuck in an airport for 12.5hrs and counting with absolutely no updates and no Tui rep to be seen! How can you treat people like this #disgustingservice

[Rachel Rulton @rachrult]

@TUIUK 4hr delay so far on the TOM4231. We have been given £8 and only 1 update. How is that good customer service. New departure was 14:40 and still nothing!

[Rachel Rulton @rachrult]

https://t.co/JN2CzCj7P9

[Rachel Rulton @rachrult]

@E4Tweets You’ve got last nights episode on 🤬🤬🤬🤬

[Rachel Rulton @rachrult]

@alpharoomshelp how can you cancel someone booking with no warning at all. Leaving them alone in a country they are unfamiliar with. SHOCKING!!!

[Rachel Rulton @rachrult]

Hold**

[Rachel Rulton @rachrult]

@ASOS why use the best delivery company to deliver #dpd and the worst for returns #Hermes talk about how to keep hood of our money!!!! 2 weeks for a refund 🤦‍♀️