Radhakrishnan Raman

[K S Chithra @KSChithra]

You are wonderfully made by God... delightfully gifted for His purpose... generously blessed with his love... Happy Birthday Balu sir 🙏
#KSChithra #SPBalasubrahmanyam #SPB

[Ilaiyaraaja @ilaiyaraaja]

No one understood a composer's vision faster, and no one poured more focus into a song than SPB. Celebrating the life, friendship, and the unmatched achievement of 50,000 songs. Happy Birthday, SPB.

[Radhakrishnan Raman @radhakm]

@AkasaAir 11 more days without any update. I have run out of adjectives to describe your utterly useless customer service. Now, I am sure you have run out of standard templates you use to reply to me as well!

[Radhakrishnan Raman @radhakm]

@AkasaAir "India’s most dependable airline" - Yeah right! What a joke!!!
I called up Akasa air customer care on Dec 15th 2024 at 22:54 regarding the cancellation of the flight ticket for my parents: Bangalore to Hyderabad on 23rd Dec 2024 PNR: TE3I4E; Flight QP - 1438
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[Radhakrishnan Raman @radhakm]

@AkasaAir It's been a week since you said this and there has been absolutely no update. This cannot get any more pathetic!

[Radhakrishnan Raman @radhakm]

@AkasaAir It's been a week since I shared all the details but there has been absolutely no action from your end. Your customer service has gone from poor to atrocious!

[Radhakrishnan Raman @radhakm]

Your customer care says it was an NPCI guidance to stop auto-debit. I've NOT received any communication for that. Also, the attached notification clearly states that auto-debit was "active". Hence, it was clearly a miss from your end. I need my policy to reactivated immediately.

[Radhakrishnan Raman @radhakm]

@Bandhan_Life My term plan premium payment was due on 3rd Sep '24. For 9 years, I was seamlessly paying it via bank auto-debit. In 2024, you did not present the bill (confirmed with my bank - HDFC). Hence the payment wasn’t made. Now, the policy has lapsed, for NO FAULT of mine.

[Radhakrishnan Raman @radhakm]

@AkasaAir Now, I need help in escalating this to the highest level possible, to enable a quick and proper resolution. I am sick and tired of speaking to your customer service executives and relating the same issue, from scratch!

[Radhakrishnan Raman @radhakm]

@AkasaAir When I sought help in escalating this matter, I was asked to write to [email protected], which I did on 31stDec, 2024. There has been no response yet.

[Radhakrishnan Raman @radhakm]

@AkasaAir The only option given to me was to do a post-facto cancellation with a refund of around INR 2000 (after cancellation charges + penalty). This was completely unacceptable. Why would I incur a penalty for no fault of mine?

[Radhakrishnan Raman @radhakm]

@AkasaAir I was appalled by the lack of processes at your end to trace down a call using logs or recording to understand what exactly transpired. This was a new low in customer service!

[Radhakrishnan Raman @radhakm]

@AkasaAir I did not receive any call nor did I get any satisfactory resolution when I called back multiple times. None of the customer care executives - Faizal, Shivani, Prathamesh etc. gave me a clear path for resolution.

[Radhakrishnan Raman @radhakm]

@AkasaAir I was told the tickets were not cancelled and it was a "No Show" for both passengers. I was shocked to hear this. I insisted they should track my request from the previous call, including the call recording. I was told I would get a call back once the recording was checked.

[Radhakrishnan Raman @radhakm]

@AkasaAir However, on the day of the departure (23rd December), I got a few messages from Akasa Air regarding the flight delay. Since I had already cancelled the tickets, I wondered why these messages were being sent. Then I called up customer care to know the status of the cancellation.

[Radhakrishnan Raman @radhakm]

@AkasaAir I was informed that the tickets for both passengers had been cancelled and a refund of INR 3000+ (I am unable to remember the exact amount) would be initiated after deducting the cancellation charges.

[Radhakrishnan Raman @radhakm]

Hard luck India! Well played! That catch to dismiss Rohit turned the match on its head, pun unintended! #CWC23Final #INDvsAUS

[Radhakrishnan Raman @radhakm]

@Gmaxi_32 take a bow mate! You just treated us to the greatest ODI innings ever!!! #CWC2023 #AUSvsAFG

[Radhakrishnan Raman @radhakm]

Well played, King Kohli! Thanks for getting us across the line yet again... Well, almost! On that note, what happened towards the end was anything but selfless! #CWC23 #INDvsNZ #Kohli

[Sriganesh Murthi @ashegrins]

4 tickets available for India vs Netherlands warm up game in Trivandrum on October 3. Rs. 900 each. 2 in Pavilion G and 2 in Pavilion J stand. DM me if you're interested.