We just won a big commercial bid. Lowest number in the room.
Everybody said congratulations.
The most experienced person there asked something else: How far below second place were we?
That's Leak #6 in our framework: Small Tickets. It's the leak owners miss most, because it looks like success.
Before you celebrate the yes, ask how big it should have been.
Filling out a business PFS form.
They want details on our lawyer, accountant, insurance agent, investment and tax advisor…
We’ve got some of those.
But the most important relationship?
Our mechanic. The guy who keeps us/our employees moving.
No line for that? The world is mad.
Watched a waiter sip a customer's beer mid-delivery. Pizza oven out. Manager at the bar. Five stars on Google. Fourteen reviews in 48 hours. Google's new review policy cannot come soon enough: https://t.co/3qOny8xh4p
You're not spraying stuff. You're doing systems thinking in real time, outdoors, in July, in full sun, while someone's kid asks if it'll hurt their dog. Charge like it.
https://t.co/isQrFcgVzC
True story. Central Indiana remodeling company. Your contractor has a 4.9-star rating. Six lawsuits filed in the first 12 days of April. He's also in jail. Reviews measure a moment. Not reality.
Life is wild sometimes. One Gemini search. One contact form. A couple Zoom calls. Now we're writing a Substack together about AI in the Trades. https://t.co/bHejf271SU
AI for the trades: The leading AI-first operating platform for the trades, built to eliminate complexity, unlock clarity, and double contractor profitability worldwide with CEO @realFredVoccola@simprosoftware https://t.co/OcTSSHSIAm
57% of contractors say their #1 lever for protecting profit is timely, accurate billing (via @ServiceTitan).
Not more leads. Not better pricing.
Just bill correctly. Bill on time. 💡
There’s basically zero search volume for “AI in tree service.” I wrote about it anyway.
Because even though the search volume is 0, the opportunity is not even close to 0.
https://t.co/ltGxvn3OtS
Your dispatcher knows where scheduling breaks down. Your CSR knows which calls go sideways. Your tech knows what causes callbacks. That knowledge is sitting in your business right now. A hackathon is how you actually use it. Why aren't more people in the trades hosting these?
Before you buy any AI tool, run this audit: — How many calls did you miss last week? — How many estimates never got a follow-up? That number is your baseline. Fix it before you add anything else.
Saw the ARS news: $1.5B revenue, 1.2M service calls.
The numbers aren’t impressive—they’re a warning.
$3.5B isn’t built on better ads.
It’s built on answering the phone and following up. Over and over again. https://t.co/dPnVXCiTNa
Support call today:
“What should I call you?”
“Liz is fine.”
He says he knows an Elizabeth who goes by Beth.
I told him my parents had that plan, too…
I just ended up being more of a Liz.
He goes: “Yeah… that’s the swagger one.” 😄