Raja Sampath

Technology Entrepreneur, experimenting with Digital Marketing. Building on new ideas (Not Weird Ones but Interesting Ones though).

[Raja Sampath @rajasampath]

@alifcoder Hustle

[Raja Sampath @rajasampath]

@amazonIN @amazon @AmazonHelp @ajassy @JeffBezos @nch1915 @jagograhakjago @consaff
@GoI_MeitY

I am making this public because every direct attempt to resolve my issue has failed.

Order 406-2033262-7405919 (OnePlus 15R worth ~₹52,000) was delivered with a completely different product (Boat earbuds) inside the sealed package.

I immediately reported the issue and shared full evidence:
• Product photos
• Packaging images
• Shipping label
• Invoice

Amazon closed the case claiming the correct product was packed and delivered, yet no investigation report, IMEI mapping, dispatch weight logs, or audit findings have been shared.

A ₹52,000 discrepancy cannot be closed with template responses.

I have now initiated Consumer Commission filing and chargeback proceedings.

I hope Amazon leadership reviews this case before legal proceedings progress further.

[Raja Sampath @rajasampath]

@amazonIN @AmazonHelp @amazon

I am extremely disappointed with my recent experience with @AmazonIN.

On 17 Feb 2026, I ordered a OnePlus 15R (₹52,000)
Order ID: 406-2033262-7405919
Delivered on 18 Feb 2026.

Instead of the mobile phone, I received Boat Nirvana Space earbuds (~₹1,500) inside the sealed package.

I immediately raised a complaint and shared:
• Photos of the product received
• Packaging images
• Shipping label

Amazon claims the correct product was packed and delivered.
But I categorically state that I did NOT receive the phone. I received earbuds.

This is not a small error. This is a ₹52,000 discrepancy.

If the box was intact, then:
• Was there a packing error?
• Was there internal tampering?
• Was there a weight mismatch?
• Was there a scan error?

As a genuine customer, I expect a fair investigation and resolution.

I have also written now to the Grievance office and Nodal officer as the response I was getting from Amazon Customer Service team clearly looked like a BOT reply and not a Human reply. They did not seem to even read my detailed email.

I am requesting:
1️⃣ Replacement of the OnePlus 15R
OR
2️⃣ Full refund

If not resolved, I will proceed with:
• Consumer Court complaint
• Chargeback through bank
• National Consumer Helpline escalation

All screenshots attached below.

@AmazonHelp please resolve this urgently.

[Raja Sampath @rajasampath]

@amazonIN @amazon @AmazonHelp @ajassy @JeffBezos @nch1915 @jagograhakjago @consaff @GoI_MeitY @EconomicTimes @FinancialXpress @ndtvindia @ndtv

I have made multiple attempts to resolve Order 406-2033262-7405919 (₹52,000 OnePlus 15R).

The sealed package delivered contained Boat earbuds instead.

Despite providing full documentation, the case was closed without sharing any investigation report, IMEI mapping, dispatch weight logs, or audit findings.

If an investigation was conducted, why is no evidence being shared?

A ₹52,000 discrepancy deserves transparency.

I am now initiating chargeback proceedings and filing before the Consumer Commission.

I remain open to resolution but accountability cannot be replaced by template responses.

I request senior leadership to review this matter independently.

I am having the worst nightmare with Amazon and I am not done with this issue yet unless resolved soon.

[Raja Sampath @rajasampath]

@amazonIN @amazon

As already requested on multiple occasions, please be more detail in what you mention. I just need answers to these questions:

1. what level of investigation was done.
2. what were the steps taken in the investigation
3. how did you conclude that the issue was resolved.

[Raja Sampath @rajasampath]

@amazonIN @amazon

Help me share what level of investigation was done in detail.

I do not want this is preset answers here.

The information I am providing is certain and absolute too.

I have the proof of the product I received. Show me the proof I requested all along the fulfilment and delivery.

[Raja Sampath @rajasampath]

@AmazonIN @AmazonHelp @amazon

I am making one final public request for fair resolution before proceeding legally.

Order 406-2033262-7405919 (17 Feb 2026) – OnePlus 15R worth ₹52,000.

Delivered package contained Boat earbuds (~₹1,500) instead.

I have shared complete evidence — photos, packaging, and communication trail. Yet the case has been closed citing “correct item packed and delivered,” without sharing verifiable proof such as IMEI mapping, dispatch weight logs, or packing audit records.

A ₹52,000 discrepancy deserves transparent investigation, not procedural closure.

I am not alleging but I am requesting accountability. Somewhere in the fulfillment or delivery chain, something has clearly gone wrong.

I remain open to resolution. But absent a sincere re-investigation, I will proceed with Consumer Commission filing and chargeback action.

I trust Amazon values long-term customer confidence over short-term denial.

[Raja Sampath @rajasampath]

@AmazonHelp @amazon @amazonIN I have filled the form again and expecting better investigation from your side to resolve the issue.

[Raja Sampath @rajasampath]

@AmazonHelp @amazonIN as mentioned it is the same reply. I need more investigation on this matter seriously.

[Raja Sampath @rajasampath]

@AmazonHelp @AmazonHelp @amazonIN @amazon I am totally frustrated with your response and investigation. I am getting the same response I got from your email in chat as well.

[Raja Sampath @rajasampath]

@AmazonHelp @amazonIN @amazon Replied in DM as requested.

[Raja Sampath @rajasampath]

@khushsundar @airindiain @khushsundar
It is not to do with just Air India, but the Chennai Airport itself. The international airport looks worse than a Tier 2 Domestic Airport.

If you are travelling from any International airport, do not expect much from our Chennai International airport.

[Raja Sampath @rajasampath]

My answer to What are the requirements for designing a website? https://t.co/701xLEr6i6

[Raja Sampath @rajasampath]

Lurn Nation - https://t.co/8Ld1yAqRMr https://t.co/f0a3I7QSdi

[Raja Sampath @rajasampath]

I'm attending the @freshsalesapp CRM webinar on "#Growth channels to acquire #SaaS customers" by @NikkiElizDemere (Community Growth - @ZestisApp, Moderator - @ProductHunt ). 🦄

[Raja Sampath @rajasampath]

Get your free copy of “The $400,000 Email Funnel”, the exact funnel that made $400k in a single launch. https://t.co/1jNe61dZgo via @ramit

[Raja Sampath @rajasampath]

@hvgoenka Mr.Harsh, I hope you would not make any harsh comments on @msdhoni (True Champion) after the match against @DelhiDaredevils.

[Raja Sampath @rajasampath]

@hvgoenka Mr.Harsh, I really hope we would not hear any harsh comments on @msdhoni from you after the match against @DelhiDaredevils today.

[Raja Sampath @rajasampath]

@virendersehwag Thanks for support Viru