@FURLENCO
Furlenco's logistics and support team is very subpar to most of the services I have used. As a paying user on the platform(unlimited) for more than 2 years now, this is unacceptable. My pickup started getting scheduled from Dec 17 and they are postponing it everyday.
@FURLENCO@FURLENCO you keep saying you are taking care of it. Today was the pickup. Nobody is calling me. I called the support twice and still no call backs. The pickup guy isn't picking up. Like literally the worst experience. I'm fed up completely.
@FURLENCO@FURLENCO Since I posted this I got a call to fix everything. Everybody promises to call back with a resolution and nothing yet. I had to make 2 calls again to the support for this
@FURLENCO@FURLENCO please correct how you provide support and service to your customers first. People never come back after such a pathetic service. Your company is not just there to sell products. There is another aspect that comes after that which is customer service and support.
@FURLENCO@FURLENCO even today they had arranged for the pickup and they said it was postponed. What should I do? The customer care is not at all helpful.
Now I have to leave to my hometown and reschedule my travel plans because of the mishap from their end. Very pathetic service. We as consumers also need to plan in advance and if you keep changing the pickup date how will we cope up with it.
Everyday they tell me that they have rescheduled the pickup and assured me that it will definitely happen. This has been going on for the past few days repeatedly. Their assurances for pickup are a waste till now.