@Flipkart Can this be clarified @Flipkart if this is true and as per policy so that one should not waste their time and energy on useless communication and avoid placing non-refundable items from platform.
@FlipkartStories@_Kalyan_K@KapilSood16
Q: The future of AI in customer domain
A: Depends how companies train their AI model v/s customer support (human).
Had pathetic experience with @flipkartsupport recently, where even senior staffs are trained to give robotic programmed answers.
IN26073118032795998166
I purchased a non refundable item, and the item turnout not functional at all. On this disappointed experience the support-team has been playing bureaucratic runaround (even SBI has evolved far now).
Is this expected @Flipkart
On reaching out to the @flipkartsupport for this incident, the support person said she has logged the complainant for to be looked by senior officials. Today I got message that it has been canceled by me.. Is it a back door logic @flipkart_tech?
@Flipkart I’ve booked a mobile on 15th, which was supposed to be delivered on 23rd. I got call from delivery person and asked me to visit him which was 10km from delivery location, on questioning that he canceled the call and rejected the order.@ekartlogistics