Rakesh Ranjan

Chief Digital Officer Digital Financial Services and Innovation at Kyndryl India. #fintech #digital #ai #genai #platforms (tweets are personal)

[Kyndryl India @KyndrylIndia]

🔐Data privacy isn't a checkbox, it's a boardroom priority now.

Despite the progress made with the introduction of the India's #DPDPA Act 2023, several gaps persist in India's #dataprivacy landscape. These gaps don't just affect financial institutions but every organisation today answers to some form of regulatory data protection mandate.

So the question isn't "Are we compliant?" It's "Are we actually protected?"

Rakesh Ranjan breaks down exactly where these gaps live and what organisations need to do to close them in our latest BFSI e-book 👉 https://t.co/Zqn48XB6l9

#DataProtection #DigitalTrust #Compliance

[Rakesh Ranjan @rakran1812]

@MoPNG_eSeva Pls check DM. I have my consumer Id with Bharat Gas and the distributor details

[Rakesh Ranjan @rakran1812]

@HardeepSPuri Ji, I booked new connection of @IGLConnect after paying the requisite fee

Even after 2 months there is no response from IGL and in the meanwhile my @BPCLimited gas connection has been suspended because I cannot have PNG and LPG together

Where do I go?

[Rakesh Ranjan @rakran1812]

Great customer service by Indraprastha Gas Ltd @IGLConnect @Igl_Care

A service request is created immediately but is closed automatically within 3 days without taking feedback from the customer. It has happened twice with me.

World class service folks 👏👏

@HardeepSPuri

[Mohan Sinha 🇮🇳 @Mohansinha]

Never have I seen people complain about their own country as much as Indians do. No matter what the government achieves, from exporting mobile phones, automobiles, missiles, to even biscuits, there’s always a section of Indians with nothing good to say about India. I’m not talking about fair or constructive criticism. It’s the constant whining, bitching, and moaning about how terrible life is here.
Imagine waking up every morning to someone just dumping negativity about the country. How do their families put up with it every single day?

[Rakesh Ranjan @rakran1812]

Great customer service by Indraprastha Gas Ltd @IGLConnect @Igl_Care

A service request is created immediately but is closed automatically within 3 days without taking feedback from the customer. It has happened twice with me.

World class service folks 👏👏

@HardeepSPuri

[Rakesh Ranjan @rakran1812]

medical tourism is a growing sector. India is a popular destination due to its advanced medical facilities, skilled professionals, and cost-effective treatments.

https://t.co/REDbVL3yZF

[Rakesh Ranjan @rakran1812]

@JioCare Pls fix your infrastructure issues. There is no point in gathering my information

[Rakesh Ranjan @rakran1812]

What has happened to @reliancejio. Despite having full network on 5G network, download speed remains poor.

Is it just me who is facing this issue? As a backup I have taken competitor’s SIM which works very well and keeps me connected to my family and friends.

[APEG_Policy @apeg_policy]

Banking Without a Bank Account - A Paradigm Shift

Reimagining access beyond traditional banking construct

💡 For decades, we’ve treated accounts as the gateway to trust, credit, and financial access. But in a world powered by Aadhaar, UPI, and consent-driven data rails, that assumption deserves to be questioned.

📝 This concept paper argues for a radical alternative: banking anchored on identity—not just accounts

🤔 Imagine a system where trust is established once, reused everywhere; where onboarding friction collapses, credit moves at the speed of data, and customers—not institutions—control financial access. This isn’t incremental reform. It’s a structural rethink of banking economics, compliance, and inclusion.

🆔 If we were designing India’s financial system from scratch today, would we still build it around millions of redundant accounts—or around a shared financial identity layer?

@ramrastogi @LoharPrasanna @deepakmsharma1 @bhagwanUCLA @rakran1812 @DFS_India @IIM_Calcutta @NITIAayog @nsitharamanoffc @_DigitalIndia

Download full report here.
https://t.co/iGclxn9udt

#digitalbanking #banking #DigitalTransformation #Onboarding #BankingMadeEasy #aadhar #upi #universalbanking #CustomerExperience #dpi #techpolicy #publicpolicy #indiastack #bankingtechnology #BankofTheFuture #DigitalIndia #digitalidentity #Uidai #digitalpublicinfrastructur

[Rakesh Ranjan @rakran1812]

@ola_supports I have given up. We are truly a 3rd world country.

[Rakesh Ranjan @rakran1812]

What is the point in paying premium for a Prime Plus @Olacabs when the car that comes to pick up is dented from all sides, unclean, and smells like hell.

This is not the first time but it happens almost every time we take Prime Plus.

[Neeraj Singh Dogra 🇮🇳 @dogra_ns]

• Prithviraj Chauhan..... Was blinded and killed.
• Guru Arjun Dev Ji... Was made to sit on a hot iron plate and hot sand was poured over him before he was killed!
• Guru Tegh Bahadur Ji... No need to describe the brutal manner in which he was murdered!
• Bhai Mati Das Ji.... Was tied between two wooden planks and sawn in half from top to bottom with a saw!
• Bhai Sati Das Ji.... Was thrown into a large cauldron of boiling oil and killed!
• Bhai Dayala Ji.... Was wrapped in cotton and burned alive!
• Guru Gobind Ji's two innocent Sahibzadas.... Were bricked alive into a wall!
• Baba Banda Bahadur... His skin was torn off while being brought from Punjab to Delhi, and then he was killed; his own child's heart was stuffed into his mouth!
• Chhatrapati Sambhaji Maharaj.... For 65 days, he was tortured day by day, his skin was peeled off, and then he was executed!

The same mindset that committed such brutalities for hundreds of years...
...In 1990, drove iron rods into the heads of hundreds of Hindus in Kashmir and killed them!
...Tortured *Squadron Leader Ajay Ahuja* for more than 12 hours and killed him!
...The brutality done to Captain Saurabh Kalia— I don't have words to describe it!
...Just recently, in February 2020, Ankit Sharma was stabbed more than 400 times over a period of more than 2 hours and killed! 😭

But... if even after this, you feel that... people like me are spreading hatred, then... perhaps even God cannot save you!

We are not personally against any party.

If you understand this message with the right perspective, you will realize that inflation and fuel prices won't make as much difference as losing the opportunity to have a ruler who has taken important steps to protect religion in the country.

🚩 *"Jai Hind"* 🚩

[Naomi Canton @naomi2009]

No mention of the Hindu man lynched and tied to a tree and set on fire; no mention of the Indian missions attacked; no mention of two Bangladeshi newspaper offices burnt down and journalists inside nearly killed.

[Rakesh Ranjan @rakran1812]

@JioCare Just FO.

[Rakesh Ranjan @rakran1812]

@reliancejio started so well but looks like in a bid to continuously grow customer base, support has been deprioritised. Complaints are not being resolved, engineers make courtesy visit just to record their visit without doing anything.

Is it time to switch?
@JioCare

[Rakesh Ranjan @rakran1812]

@reliancejio Is this how we are going to build a #ViksitBharat? Sorry to say but @reliancejio has turned into an extremely ordinary service provider. Promises made were just for launching their services

[Rakesh Ranjan @rakran1812]

@reliancejio But when one requests for closing the connection a standard scripted response is sent but still no action. Above all the audacity to forfeit the prepaid the amount. See the screenshot

[Rakesh Ranjan @rakran1812]

Excited to connect with everyone at #FintechForward in Bangalore tomorrow and to explore how we can collaborate to build a more inclusive digital future.

@FACEOfIndiaOrg @rbinnovationhub