@JoshHauserman@eBay@askebay Thanks - I couldn't find a clear route for written appeals and was instead directed customers to support agents, which is how this started. I tried chat and phone, but this is now inaccessible to me. I've since contacted the BBB to seek a resolution.
@eBay@AskeBay I have had a UK eBay account for almost 15 years. Today (13 Oct), I asked support to review two older US account suspensions (more details below). Two minutes after that chat ended, I received an email permanently suspending my UK account too.
Here's the timeline.
@eBay@AskeBay After 15 years, Iโm banned over what appears to be an automated false positive- no clear explanation or chance to appeal. My UK account was suspended minutes after I sought help. I want a fair human review and my account reinstated.
@eBay@askebay Thanks, I've already done this. I spoke to two agents, neither offered a meaningful appeal, and my 15-year-old account was suspended minutes after I contacted support. Please stop directing me back to this same broken process.