Rashmi B S

[Rashmi B S @rashmibs8]

@AmazonHelp .in

[Rashmi B S @rashmibs8]

@amazon here is an amazing customer service centric story for you. I have been waiting on a cancelation and refund request through Amazon since 2 to 3 weeks with no resolution!! I have been on call with your customer care every second day, with only escalations, no resolution.

[Rashmi B S @rashmibs8]

@AmazonHelp @amazonIN

[Rashmi B S @rashmibs8]

@amazonIN, your escalation policies and procedures are nothing but customer friendly. You have clearly failed to deal with the seller who has caused much trouble to your customers.

[Rashmi B S @rashmibs8]

Every time they give a new date for resolution and I end up spending close to an hour arguing and reasoning with the executive. The customer service at @amazonIN did not even get back to me after every new deadline they gave. I had to follow up every time.