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Ray Naeini
@Ray_Naeini
CEO and Chairman, OnviSource Inc.
Dallas, TX
Joined December 2015
25
Following
14
Followers
18
Posts
Ray Naeini
@Ray_Naeini
over 3 years ago
Sincere thanks to all our employees for making OnviSource’s 2022 a year of “Amazing Things” in revenue growth, profitability, new customer acquisition, customer loyalty, and delivery of unique AI-driven analytics and automation SaaS.
Ray Naeini
@Ray_Naeini
about 10 years ago
Customer Loyalty is not a goal. It is a journey of continuous, relentless effort to achieve excellence in every customer interaction.
Ray Naeini
@Ray_Naeini
about 10 years ago
CXM - Then making decisions and taking actions thru experience and reasoning.
Ray Naeini
@Ray_Naeini
about 10 years ago
CXM - A cognitive process of acquiring knowledge & trends for all customer interactions & all entities/systems providing customer service.
Who to follow
DNC.com
@DNCScrub
The industry leader in #TCPA and #DNC compliance software for 20 years. Over 70 billion phone number scrubs performed to date. Market with confidence.
Ray Naeini
@Ray_Naeini
about 10 years ago
It’s not about customer service anymore – It’s about the customer experience resulted from it.
Ray_Naeini
retweeted
OnviSource
@OnviSource
about 10 years ago
#Customerengagement
is a
#multichannel
, enterprise-wide issue.
#VentanaResearch
https://t.co/NPdqXfzvBs
Ray Naeini
@Ray_Naeini
over 10 years ago
It is not about customer service anymore - It is about customer experience resulted from it -
@OnviSource
Ray Naeini
@Ray_Naeini
over 10 years ago
@OnviSource
: Transforming Contact Centers to Customer Engagement Centers & CXM, thru Multichannel to OmniChannel to Cross-Channel Analytics
Ray Naeini
@Ray_Naeini
over 10 years ago
One channel analytics of customer experience: Not enough Omni-channel: enough, but creates Big Data Silos Solution: Cross-Channel Analytics
Ray Naeini
@Ray_Naeini
over 10 years ago
The true definition of business integrity is to do the "right" thing when no one is looking.
Ray_Naeini
retweeted
OnviSource
@OnviSource
over 10 years ago
Set the stage for a great customer experience in 2016.
#CX
https://t.co/bq7sOlHb0X
Ray Naeini
@Ray_Naeini
over 10 years ago
Find out about
@OnviSource
Customer Experience Omni-Channel and Cross-Channel Analytics https://t.co/5kkZTjn049
Forrester
@forrester
over 10 years ago
Do you know how to win in the
#ageofthecustomer
? https://t.co/qiINHeJD9e
Ray Naeini
@Ray_Naeini
over 10 years ago
Find out about a concept by
@OnviSource
: Beyond Omni-Channel Analytics: Customer Experience Cross-Channel Analytics https://t.co/oFW4yRUciu
Richard J Snow
@rjsnowvr
over 10 years ago
The High Cost of Poor Customer Service https://t.co/lVlsfFSwRl via
@cioinsight
Ray Naeini
@Ray_Naeini
over 10 years ago
Find out about a concept by OnviSource: Beyond Omni-Channel Analytics: Cross-Channel Analytics https://t.co/iI7r2ufECr
Forrester
@forrester
over 10 years ago
RT
@Lluis_Altes
:
@Forrester
Key Predictions 2016: Customer-Centricity, Analytics, Optimisation
#DES2016
https://t.co/hxNut4yaj8
Ray Naeini
@Ray_Naeini
over 10 years ago
Find out about a concept by OnviSource: Beyond Omni-Channel Analytics: Customer Experience Cross-Channel Analytics https://t.co/AQovaylgC5
Ray Naeini
@Ray_Naeini
over 10 years ago
Find out about a concept introduced by OnviSource beyond Omni-channel analytics: Customer Experience Cross-Channel Analytics
Ray Naeini
@Ray_Naeini
over 10 years ago
Reading HP's WFO solutions. Interesting to see a great company like HP started publishing WFO value propositions similar to OnviSource
Ray Naeini
@Ray_Naeini
over 10 years ago
The WFO market is rapidly transforming from internal optimization to Customer Experience Management
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