I will no longer be posting here. All future activity is moving to @ok_remen. Follow me there to stay up to date on all things #saas#churn & #customersuccess
[CASE STUDY / RETENTION] How Rosetta Stone’s Customer Retention Skyrocketed By 58% With A Customer Advocacy Program - Influitive https://t.co/bRRd96HFdZ (s/o @influitive)
"The best SaaS companies can do the impossible: generate negative revenue churn despite losing customers each month... they are generating more revenue from existing customers than they are losing each month." – via @remen_ok and @OpenViewVenture https://t.co/j2bNuLkhuJ
[PERSPECTIVE / SALES] This Guy Was Salesforce’s Sales Scientist And He Says It’s Time To Change How Reps Sell Today — Here’s Why | Drift Blog https://t.co/cV41qUNsae (s/o @drift + @dcancel + @dpriemer)