Renny I John

My professional life revolves around Business strategy, Smarter cities, Customer analytics and Digital Consulting. tweets are personal

[Renny I John @rennyijohn]

@nitin_gadkari dear sir please make the Coimbatore Palghat road four lane. This stretch is neglected and we are spending hours stuck on this road. This is a key road connecting Kerala and cities like bangalore and Chennai please do something @pinarayivijayan

[Renny I John @rennyijohn]

@whirlpool_india poor quality refrigerator and worst service !! Regret buying whirlpool. Never seen such a careless and pathetic service. Should have purchased a @SamsungIndia or @LGIndia refrigerator

[Renny I John @rennyijohn]

@WhirlpoolCorp please look into your India customer service it’s pathetic call center and no technician turns up. Frustrating worst refrigerator

[Renny I John @rennyijohn]

@bigbasket_com you are the only quick commerce firm where items get shown as delivered even though it has not reached the customer and then you make the customer waste time following up on order and this is when customer has paid in advance. @Swiggy I have never ever faced this

[Renny I John @rennyijohn]

@KochiAirport kudos on the solar energy achievement but you also need to work on customer experience today morning terminal 2 security check que too long no order baggage belt just 6 feet long please rework on this aspect also

[Renny I John @rennyijohn]

@bigbasket_com call after so many hours shameful of your company ! Is this customer service, ? I messaged you at 9:15 am and now ur person is calling ...for what

[Renny I John @rennyijohn]

@bigbasket_com @TataCompanies placed an order yesterday night made advance payment and no sight of the order even after 75 minutes delay no call or message and on chat the customer service doesn’t have any clue and abruptly closes the chat #CustomerSatisfaction #ecomm

[Renny I John @rennyijohn]

@bigbasket_com All this English is no required please let me know when the order will be delivered give me exact time.

[Renny I John @rennyijohn]

@IndiGo6E I have a Kotak bank Kaching XL credit card the 6e rewards for the transactions done in august itself have not been done leave alone transactions done in September @KotakBankLtd blames
Indigo. Should I cancel this worthless credit card @IndiGo6E

[Renny I John @rennyijohn]

It was great to hear pilot Manoj John making the flight announcements in Malayalam on the morning CoK - BLR indigo flight 6E 6482. @IndiGo6E # Happy Independence Day

[Vala Afshar @ValaAfshar]

“The kindest person in the room is often the smartest.”

[Renny I John @rennyijohn]

@EurekaForbes I have shared the details it’s been 5 hours and 4 days what is the delay for resolutions you have taken AMC for two years and is this the pathetic service for what i have paid. I need to be compensated.I have already called your customer care 10 times #CustomerService #aquaguard

[Renny I John @rennyijohn]

@EurekaForbes after regular service no water being dispensed by water purifier raised complaint 3 days no one bothered to visit pathetic #CustomerCare #disgusting #waterpurifier

[Renny I John @rennyijohn]

Looks like MS fired the actual technical people managing the important Outlook App. #Microsoft #jobcuts #Firing

https://t.co/HgikFFSPmY

[Renny I John @rennyijohn]

@hvgoenka in the top right corner took 5 seconds

[Renny I John @rennyijohn]

@edXOnline Education and Experience

[Renny I John @rennyijohn]

@tata_neu If there is no option to save cards why is the option below asking to save cards. Also the card which I have already saved in neu pass why doesn’t it show up here in the screen attached. You need to just do a proper testing and linking don’t blame RBI

[Renny I John @rennyijohn]

@tata_neu hi while choosing the option of paying through tataneu pay the saved credit cards don’t show up. every time we need to enter credit card details. Can’t you just link to the saved cards in tataneu and make it easy to use the tataneu HDFC card @HDFC_Bank

[Renny I John @rennyijohn]

@tata_neu Please update your systems quickly even Bigbasket site we can save cards and even at all other online grocery and food providers Tataneu shouldn't be a laggard @TataCompanies

[Renny I John @rennyijohn]

@digibank Yes I do follow. Thanks.

[Renny I John @rennyijohn]

@DBSBankIndia @digibank you need to make your digibot intelligent and also provide options for phone in or seamless connection to chat with live agent. I am trying to open an FD and struggling with your excel based chat bot