UserResearchHuddle

Sharing and learning meetup for user research professionals in London

[UserResearchHuddle @ResearchHuddle]

Big thank you to everyone who came along to last night's #accessibility huddle, and to our speakers @SystemConcepts @MRocioCalvo @briangrellmann @access_adi. Next huddle to be announced soon!

[UserResearchHuddle @ResearchHuddle]

The gears are in motion for our next Huddle event, and it's going to be about training others to #userresearch... more details to follow soon

[Sunil Pithwa @SunilUXD]

@MRocioCalvo and @briangrellmann talking about accessibility @AvivaUK @ResearchHuddle this evening!

#accessibility #researchhuddle #ux #research

[UserResearchHuddle @ResearchHuddle]

Tips from @AvivaUK for getting #accessibility buy-in.
1) find out who else in org is looking into it, forge alliances.
2) learn how the tech is developed to understand where to make it happen
3) score your company now with accessibility maturity model #researchhuddle

[UserResearchHuddle @ResearchHuddle]

How to get buy-in for #accessibility research?
- Get someone like @Abilitynet to come and give an experience talk. Seeing is believing.
- Make accessibility everyone’s responsibility, including tech, legal, marketing. Get trainers to come in-house #researchhuddle

[Rochelle Dancel @RochelleDancel]

Getting a demo on the VoiceOver app from Adi Latif @AbilityNet. Can’t believe how quickly blind people can listen to and comprehend speech! #researchhuddle #accessibledesign #uxresearch

[UserResearchHuddle @ResearchHuddle]

“As designers you have such power. Doctors might not be able to fix someone’s impairment but you can make their experience better” @Abilitynet #accessibility #researchhuddle

[UserResearchHuddle @ResearchHuddle]

Adi from @Abilitynet naming and shaming some services that *wont* make their app able to be used by people using a screen reader... recognise the app in the photo? #accessibility #researchhuddle

[UserResearchHuddle @ResearchHuddle]

Adi from @AbilityNet doing a live demo of screen reading yays and nays #accessibility #researchhuddle

[UserResearchHuddle @ResearchHuddle]

We must avoid creating a socio-technical divide when designing products and services. Services which are cheaper online but more expensive when picking up the phone could be discriminatory #researchhuddle

[James Buller @jbuller]

The poster of which users with access needs to research when, by me & @HODigital mentioned at @ResearchHuddle meetup is available at https://t.co/qwmf36doYe #researchhuddle

[UserResearchHuddle @ResearchHuddle]

When to include people with disabilities in research during product development? Home office has a useful guide #researchhuddle

[UserResearchHuddle @ResearchHuddle]

Don’t creat a “disability persona” alongside your other customer personas. Disability is incredibly varied and will be part of your core group of users #researchhuddle

[UserResearchHuddle @ResearchHuddle]

Include participants with disabilities within your UX research. Just bake it in as standard, not an add-on #researchhuddle

[UserResearchHuddle @ResearchHuddle]

Getting started with accessibility design? Check out wcag 2.1 to see if your product passes or fails, and how, to start doing research in that specific area #researchhuddle

[UserResearchHuddle @ResearchHuddle]

Where possible, allow participants to bring in their own equipment with their own browser/tech calibrated to their needs. Impossible to replicate in a lab setting #researchhuddle

[UserResearchHuddle @ResearchHuddle]

If using ratings with participants with cognitive impairments, consider them more as a conversation tool than relying on hard numbers #researchhuddle

[UserResearchHuddle @ResearchHuddle]

How to get people who have severe mobility impairments involved in co-creation? Consider observation as a contribution method #researchhuddle

[UserResearchHuddle @ResearchHuddle]

For participants with cognitive impairments, have print outs of the questions/tasks, don’t rely on verbal instruction and memory #researchhuddle

[UserResearchHuddle @ResearchHuddle]

Offer your elbow when meeting a participant who has visual impairments, and describe the route, doors, steps etc as you navigate them #userresearch #researchhuddle