Reza F

Partner @ IBM, Digital Strategy, Science and Technology Strategy, Founder Institute, National Iranian American Council - Chairman. All views are my own.

[Reza F @rfirouz]

I’m at @TheBitcoinConf in Miami checking out @thisisarculus and trying to snag Bitcoin or #thisisarculus swag.

[Reza F @rfirouz]

True and effective!
@cturczyn @kolsaw @DanielKhashabi @Mrnaturl3 @martingiles @cspenn @kebbajammeh2 @ericfrodgers @WEHaveCancerPod @PeterLavers

[Reza F @rfirouz]

True and effective!
@robinseattle @aradhya24181 @FRBARRY12 @sferencie @RachelforCamb @gilesfrith @talita_fabene @mkandage @bachetehroni @alirouhfar

[Reza F @rfirouz]

@snowdotcom @vailmtn I’m hanging up after waiting for 3hrs 34min. This is the 3rd time I’ve sat on the phone for over 3 hours and did not get an answer. Your chat also doesn’t work and you have no Cust Svc email. #EpicFail #Epicpass #Epicpassfail

[Reza F @rfirouz]

@vailmtn @snowdotcom Live update. Still holding. 3hrs 9mins. So far! This is how you want your best customers to spend a sunny Saturday? How about just shutting down the phone lines if you’re not going to answer them?

[Reza F @rfirouz]

I’ve been holding on the phone for over 3 hours now! And the chat keeps dropping me.

[Phillip Leslie @PhillipLeslie]

@rfirouz @vailmtn 216 minute wait time for me. To work out a mistake on THEIR end w.r.t. getting me the season pass I paid for. Will look into the Ikon Pass next year instead, even though it means different destinations.

[Reza F @rfirouz]

@vailmtn @Travis_Arnold Vail is open?? No one answers phones or chat and no email address for Cust Svc. Is it even safe to ride your lifts? Is 1 guy just pushing the ‘on‘ button in the mornings? Is there ski patrol? Do you have people to keep your mountain safe? Better to shut down maybe.

[Reza F @rfirouz]

@vailmtn No one should buy an Epicpass this season and if you had any sense, you would not be selling them! Answer your phones!

[Reza F @rfirouz]

@vailmtn Well, this morning is beautiful and I would love to be on the mountain, but you won’t answer your phones.

[Reza F @rfirouz]

@FSVail @womantakesworld How about answering your phones as a start?

[Reza F @rfirouz]

@vailmtn @snowdotcom Ok. So I‘be been waiting on th phone for 1 hour 49 mins. Your chat dropped me 3 times. Every time I log back, I get a message that there is over a 3 hours wait. How about putting EpicPass on hold for the season and just do day passes? This is absurd.

[Reza F @rfirouz]

@vailmtn @snowdotcom 1 hour and 49 mins on hold so far! And that’s just today. Yesterday it was 3 hour. I had to hang up.

[Reza F @rfirouz]

@vailmtn @snowdotcom Hello? Anyone there??? I’ve been trying to get a hold of someone for the last 2 months. U don’t answer phones, chat drops, no email. Times are hard so let’s ignore on Epicpass holders our best customers? Seriously? Cancel please. I’m done.

[Reza F @rfirouz]

@snow.com Vail is setting a new standard in terrible customer services. I have literally been on hold for 3 hours and I’ve held for an online chat for over an hours only to be dropped from the queue. This is a terrible way to do business. You need to get it together Vail.

[Reza F @rfirouz]

Great blog post by my good friend Dani Rukin. How to Have What You Want https://t.co/adRfRKKAKJ

[Reza F @rfirouz]

@realjunglekat hi babe

[Reza F @rfirouz]

The irony!

[Ken Englund @KenEnglund]

#Cloud’s most important deal (for now) https://t.co/pzkU7lw7sJ

[Reza F @rfirouz]

First Apple and and now OnePlus! Bad news for fans of the humble headphone jack. https://t.co/mjN154HBgG

[Reza F @rfirouz]

@TheOnion Not really touched a nerve. Just not funny.

[Reza F @rfirouz]

@TheOnion @theonion used to be so funny. What happened? Trump is POTUS. There is so much comedy to be had and you're still just not funny.