Add to the @Delta saga, apparently is customers who get mistreated by your poor decisions in flight management also can't get reimbursed for hotel or car services while we wait around for your rebooked flights days later.
Hey @Delta what gives? Your rebooking agent at ORD walked off with a line of 50+ people saying his shift was over. Pretty terrible service after abandoning us customers here for 6 or 7 hours.