Robert Thacker

Speaker, Author, Digital Marketer, Implementer & Voice of #DigitalTransformation #ProcessImprovement #CX #RPA #AI #Automation & #ProcessManagement - Not a Robot

[Robert Thacker @RGThacker]

My new book “Mastering Business Process Management” is now available in paperback 📖on @amazon and #free this week for download on @AmazonKindle. Take a journey 🧭through the intricate world of #BPM 🦾 and drive innovation💡within your organization.

https://t.co/aDxx8tiPxM

[Robert Thacker @RGThacker]

Everyone wants to talk about AI, but are neglecting the fundamental steps necessary to make it scale properly. I talk about that in this article in @SupplyChainD https://t.co/oAMLhH2E7q

[Robert Thacker @RGThacker]

Join me at American Banker’s DIGITAL BANKING: https://t.co/wofj63HXFq

#DigBanking #BankingInnovation

[Robert Thacker @RGThacker]

Join me at American Banker’s DIGITAL BANKING: https://t.co/xPKBQ2Tx0j
Let’s connect in Orlando.

#DigBanking #BankingInnovation

[Robert Thacker @RGThacker]

I don’t have a large following and do not really expect that this will be shared, reposted, or even seen. It’s just me venting a bit to get it off my own chest and hoping that @united will do better in the future. 🧳

#airline #travelmisadventures #savetheluggage #luggagehandler

[Robert Thacker @RGThacker]

Why people don’t check their bags on airlines…
Friday morning took a flight from MCO-IAD-ROA. In MCO the made an announcement of a full flight and asked for volunteers to check their bags. I never take them up on this offer but this time I did. Mistake! (Story continues in feed)

[Robert Thacker @RGThacker]

As you can see in the pictures I have a hard shell luggage. When I got home I found that even my metal water bottle that was in my luggage was dented in the handling. Pretty sure nothing about this is “normal wear and tear”.

[Robert Thacker @RGThacker]

After a few more moments she reappeared to tell me the manager said the same thing, but to take a picture of my luggage and the code on the tag. She asked me for no other info and repeated the policy of “normal” wear and tear.

[Robert Thacker @RGThacker]

I mentioned it was not only the zipper, as you can see, the corner reinforcement is also completely ripped out as well. She then repeated the same policy but said she would check with her manager.

[Robert Thacker @RGThacker]

Then an agent suddenly appeared so I went to the counter. Surely I would have more success speaking to a live person. (Not so much) She barely acknowledged me standing there, then listened with a (are you seriously bothering me with this) expression and repeated the same policy

[Robert Thacker @RGThacker]

When I explained my bag was only 2 weeks old so not sure how it was “normal” wear and tear, we were suddenly playing the “…are you there? Hello?…”game.

[Robert Thacker @RGThacker]

I explained the situation to them and after a few minutes of research they told me it was not their policy to cover broken zippers, this is considered normal wear and tear.

[Robert Thacker @RGThacker]

I tried to go to the ticket counter (no agent) so tried to use the QR code to connect to a remote agent. They could not connect for a video call so we needed to use the chat.

[Robert Thacker @RGThacker]

It was not as smooth for my luggage as it was for me. Upon arriving in ROA I found my luggage with a missing corner reinforcement, the screws completely ripped out, a missing slider and the chain busted open.

[Robert Thacker @RGThacker]

As things wind down at the #GartnerSym - What was you biggest take away from this years event? If it was a speaker’s point, be sure to tag them.

[Robert Thacker @RGThacker]

Happening now on Stage 1 at Gartner Symposium and IT XPO - Join to find out how to effectively manage and govern your Agentic AI agents 🤖

#GartnerSym

[Robert Thacker @RGThacker]

How do you lay the foundation🧱for your Business Transformation? True, the materials you choose will have a huge impact, but if the base is not solid, it won’t stand. Your processes are that base.

Find out more at booth 620 #GartnerSym

[Robert Thacker @RGThacker]

The #GartnerSym expo floor is officially open and ARIS is in the house. Visit booth 620 and let us show you how your processes define the best use of AI 🤖 (not the other way around)

[Robert Thacker @RGThacker]

@TheFigen_ You’re grounded young lady - go to your room!

[Robert Thacker @RGThacker]

@Rainmaker1973 It has AI!

[Robert Thacker @RGThacker]

Salesforce's acquisition of Apromore highlights how process intelligence, agentic AI converging via @ConstellationR @ldignan https://t.co/ZVMuqXUkmo