Richard Dsouza

[Richard Dsouza @richard44348]

@cromaretail It’s now been over a week since SR ID C006788829 was raised (on 28 Sept), and still no update, call, or delivery on my SONOS Era 300 order. Each day I’m only told it’s “being reviewed.” please provide a firm delivery date. This delay is unacceptable.

[Richard Dsouza @richard44348]

@cromaretail It’s almost 6 PM and I still haven’t received any update or call regarding the delivery, despite the escalation earlier today. Could you please confirm the exact status and revised delivery date tonight itself? The order has been pending far too long.

[Richard Dsouza @richard44348]

@cromaretail Please update on my pending order SR ID C006788829 for SONOS Era 300. Delivery was promised by 4 Oct 2025, still showing Pending with Partner since 28 Sept. No update or contact yet. Kindly resolve.

[Richard Dsouza @richard44348]

@cromaretail Thanks, Kiya. Appreciate the response. Could you please share a clear delivery timeline or confirmation from the partner? It’s been pending since 28 Sept with no movement, so I’d really like to know when to expect it.

[Richard Dsouza @richard44348]

@AnandDeep1875 @cromaretail A friend of mine shared this photo from of an Ekart hub in Mumbai. He tried to go and pick it up himself, but clearly it's a massive mess, Ekart has just dumped the products everywhere.

[Richard Dsouza @richard44348]

@cromaretail the social media team got in touch with me for the delayed order and said I can expect it to reach by 4th Oct 2025. However, later I get a WhatsApp saying that the order will come by 16-10-2025 ! an other that was put on 23rd Sept. Unacceptable ! 1/2

[Richard Dsouza @richard44348]

@AnandDeep1875 @cromaretail Nope no update. Apparently it's an Ekart issue, Flipkart logistics arms Ekart couldn't handle the massive BBD orders. And apparently what I am hearing from others is that they will just mark the package as lost and refund. No idea why Croma decided to use Ekart ! Absolute worst.

[Richard Dsouza @richard44348]

@cromaretail I have logged grievance on the National Consumer Helpline. Docket: 7916091.
Product stuck at Ekart Thane hub since 28-Sep; delivery dates repeatedly pushed. Deliver the same item at the contracted price within 48 hours and DM a written commitment of the same today.

[Richard Dsouza @richard44348]

@cromaretail I am still awaiting for the written confirmation that the product would be delivered by 4th Oct, an executive assured me this twice on call, but it does not mean much if its not via official e-mail.

[Richard Dsouza @richard44348]

@cromaretail I was assured on call of delivery by 3 Oct (latest 4 Oct). Tracking still shows no movement since 29 Sep (screenshot). I’ve already emailed Grievance Officer. If not delivered by 4 Oct as promised, I’ll file a complaint with National Consumer Helpline.

[Richard Dsouza @richard44348]

@cromaretail I am done with your fake promises and no real solution your own team has no idea what is going on. On Call you say one thing and official message says something else completely ! More than 2 week to deliver a product. How is this justified ?

[Richard Dsouza @richard44348]

If this is how Croma is going to handle this issue I would be left with no option but to raise an issue with the Grievance Officer Aquilina Fernandes and Nodal Officer Samarpan Debroy. And raising a complaint with India consumer helpline.

[Richard Dsouza @richard44348]

It seems like your teams itself has no idea where my paid for product is and why it is delayed. Just called customers and giving fake updated / promises. No real follow up with Ekart logistics I can see its sitting at a hub near me since 29th Sept with no updated 2/2.

[Richard Dsouza @richard44348]

@cromaretail again the same copy paste response

[Richard Dsouza @richard44348]

@cromaretail Still waiting on a real update for SR ID: C006788829 (raised 28 Sept). Two days of copy-paste replies but no one can tell me where my order actually is. Does it really take this long just to ask Ekart for an answer?

[Richard Dsouza @richard44348]

@cromaretail Has the Croma team even gotten in touch with Ekart to get updates on when the parcel would be delivered?

[Richard Dsouza @richard44348]

@cromaretail Could you provide an update on Service Requests SR ID :C006788829 Which was raised on 28th Sep 2025.

It's been two days now and I am only getting generic response.

[Richard Dsouza @richard44348]

@cromaretail I am have been getting the same copy paste response for the last two days with no real updates. Just tick mark updates for the sake of replying.

[Richard Dsouza @richard44348]

@cromaretail So by when are you going to actually going to share sn update? As I am just getting typical copy paste template response

[Richard Dsouza @richard44348]

@cromaretail I ordered a Sonos speaker on 23rd it was supposed to be delivered on 26th sept. No update from Ekart or Croma on how much longer will it take? Raise a complaint but Croma team has no definitive answer, what's going on?