richard moore

[richard moore @richarddmoore]

Foiled by BA’s small print again. Don’t they just love to take the fun out of going on holiday

[richard moore @richarddmoore]

@British_Airways what a farce. Impossible to get through on the phone after my flight was cancelled. Tried to accept options online and now have a return flight but no outbound flight

[richard moore @richarddmoore]

@Bristol_Sport Why make it impossible to get back my ticket credit from unused games. Should have been applied on 20/21 renewal and no option to claim it on 21/22 renewal. Great way to repay loyal fans

[richard moore @richarddmoore]

@ParkFurn Thanks. It’s urgent. I will not be able to move house unless I am able to arrange the delivery

[richard moore @richarddmoore]

@ParkFurn Can someone please respond to this message, trying to arrange a delivery and not getting a response on email

[richard moore @richarddmoore]

@ParkFurn Please send me a private message so I can provide my personal contact details

[richard moore @richarddmoore]

@ParkFurn AP0743583

[richard moore @richarddmoore]

@British_Airways still amazed at the lengths BA will go to in order to keep amendment fees for flights that never flew during initial stages of Covid

[richard moore @richarddmoore]

@absoluteradio

[richard moore @richarddmoore]

@MercedesBenzUK That will not be an option due to being hospitalised. Will it damage the car if it is left with the battery flat

[richard moore @richarddmoore]

@MercedesBenzUK I have GLA that is currently not in use and will not be for a while. Battery is flat. Can this damage the car in anyway?

[richard moore @richarddmoore]

What number should I call to get help with my refund?

[richard moore @richarddmoore]

@GWRHelp how long are you taking to provide refunds for cancelled journeys? Completed the forms over a month ago and no response

[richard moore @richarddmoore]

@GWRHelp GWRR200411BBKK

[richard moore @richarddmoore]

@OfficialSting shame for people waiting to see Sting in Vegas that the date has moved again, great that this time the offer of a refund is available

[richard moore @richarddmoore]

@British_Airways Have requested a referral to CEDR and also looking at other options to publicise and escalate this

[richard moore @richarddmoore]

@British_Airways Which ADR scheme do I contact to escalate my complaint? I am tired of being redirected back to the customer relations website. Please don’t offer to look into my issue again just the ADR contact details please

[richard moore @richarddmoore]

@British_Airways That is the reason I had the problem in the first place. Left stranded in the US and BA uncontactable ... never again though

[richard moore @richarddmoore]

@British_Airways Wish your general email replies and telephone responses were as prompt as Twitter responses.

[richard moore @richarddmoore]

@British_Airways I remain extremely unhappy. How do I get a referral? The last email I received stated that it was not an email I could reply to

[richard moore @richarddmoore]

@StephieC86 @British_Airways This is normal level of service we have come to expect