I took an @Uber today and for the first time was offered a NYC yellow cab. I thought good for Uber supporting the cabbies. I asked the driver about his experience with Uber and he surprised me by saying it was bad.
He explained that even when the passenger agreed to pay a tip to the driver on the Uber app, the driver did not receive a tip and Uber kept the tip for itself.
I said that this could not be true so he asked me to test it. When the ride finished I added a $5.00 tip. His screen showed that I paid no tip.
The driver was right. In short, Uber is massively increasing its margins and profits in NYC by ripping off NYC cab drivers.
I texted @dkhos Dara from Uber midday today and sent this photo of the driver’s screen. He did not respond. I like Dara, but this is really bad. I can only assume that Dara is unaware of this.
Uber needs to immediately return the stolen funds with interest to the NYC taxi drivers and to other drivers in any other markets where they are doing the same and they should deeply apologize. And Uber should restate its earnings to reflect this overstatement of margins and profits.
This needs to happen now. @ericadamsfornyc Mayor Adams, I am sure agrees.