Ritik Kumar

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[Ritik Kumar @ritik25oct]

Hero Vida VX2 Plus — serious safety & service concern 🚨

I purchased a Vida VX2 Plus less than 6 months ago. Recently, while riding on a busy/fast road, the scooter suddenly entered speed-limit / Limp Home Mode, causing the speed to drop to around 20 km/h. This could have easily resulted in a serious accident.

Luckily, I was within 5 km of home and managed to bring it back safely using the service lane.

I contacted the nearest Hero SMSG Baguihati service centre. Without properly diagnosing the vehicle, I was told that the throttle needs replacement. I was not told the part wasn't available at the moment and it will take time they would contact me once it arrived.

Instead, I was asked to submit the vehicle. I did so, with an assurance that the issue would be resolved in promised timeline within 4–5 days. But it's now been more than 15 days, and there is still no resolution. I am being told that the required part has not even been dispatched.

My questions are simple:

• If the part wasn't available, why was the vehicle taken and kept at the service centre?
• Why was the vehicle not properly diagnosed before deciding that the throttle needed replacement? Could it be a loose cable or another issue?
• Who is accountable for the vehicle being left exposed to rain, dust and weather for so many days?
• Most importantly, who takes responsibility if a safety-critical failure like this causes an accident?

An EV is not a small purchase. It's someone's hard-earned savings and an important part of daily life. Customers deserve timely service, proper diagnosis and accountability.

Unfortunately, this is not an isolated experience. A colleague who recommended this vehicle to me also faced a similar issue, which reportedly took more than a month to resolve.

@HeroMotoCorp @HeroMotoCorp

Please look into this urgently and provide a clear resolution and explanation.

At this point, I cannot recommend Hero/VIDA EVs based on my service experience.

#VidaVX2Plus #VIDAVX2 #VIDAElectric #HeroMotoCorp #VIDA #ElectricScooter #EV #ElectricVehicle #EVIndia #EVProblems #CustomerService #AfterSalesService #HeroElectric #Kolkata

[Ritik Kumar @ritik25oct]

@HKushalkumar @VidaDotWorld I am struggling from past 42+ days due to part unavailability. They will not do anything, only write text. They are useless, only talks with similar text.

[Ritik Kumar @ritik25oct]

@VidaDotWorld Parts unavailability is the biggest issue after purchase. If you have bad luck, then it takes months to resolve. Your life will be bad: nightmares, stress, etc.

[Ritik Kumar @ritik25oct]

42 days crossed, the problem is yet to be resolved.

Not expecting same replies, want some accountability.

I am receiving the same replies over a month. I should expect the issue to resolve this month. If it does not resolve, your sales will start dropping from next month onwards.

So make sure not to act smart and resolve the issue in a timely manner.

@VidaDotWorld
@HeroMotoCorp
@jagograhakjago
@kunalkamra88

[Ritik Kumar @ritik25oct]

42 days crossed - Vida VX2 Plus Throttle Issue - Not Resolved

Didn't receive any call. Ask them to reconnect. But for what?

Older DM hasn't been replied to, and you are expecting the re-messaging.

Tell me what is my dependency. The vehicle is at the service centre. Parts are at your end. The issue can be fixed within 10 minutes if the part is made available. What do you do with talking to me, the customer?

@VidaDotWorld
@HeroMotoCorp

[Ritik Kumar @ritik25oct]

41 days crossed with zero resolution, repeating the same sets of messages. You guys not get tired of this?

The email does not contain any information; again, this is an irritating and frustrating message. I want resolution and justice. There is nothing pending from my end. You need to do the work. What guys will you do talking with me always. Even they ask what is your issue every single time. Is this you are working. It's quite frustrating every single call I need to repeat same issue.

The issue, which could be resolved within 3-5 days, has already taken 41 days, and the days are still counting.

@HeroMotoCorp @VidaDotWorld @kunalkamra88 @jagograhakjago @MHI_GoI

[Ritik Kumar @ritik25oct]

This no of times similar message, not showing any work progress. Just go and check your sent messages and treat yourself as a customer. You will feel irritated and frustrated. Only consolidation does not resolve customer problems. But you guys are already habituated to such company culture, so you don't care that much.

@HeroMotoCorp @VidaDotWorld @kunalkamra88

[Ritik Kumar @ritik25oct]

@racharlasai95 @VidaDotWorld @KKRiders Agreed 💯

Not recommended to Buy. Red Flag. Worst descision

They are also poor in texting. Keep pasting same message to everyone.

[Ritik Kumar @ritik25oct]

Not recommended to buy. After-sales service is very poor. After following up more than 50 times and sending emails/messages to their CEO, they are still unable to resolve the issue.

Don't trust this company.

Poor support channel or resolution. They keep closing tickets only without resolution.

@HeroMotoCorp @VidaDotWorld

[Ritik Kumar @ritik25oct]

@VidaDotWorld @HeroMotoCorp

Not recommended for buyers who are planning to buy Vida EV.

Total 39 days crossed with 0 progress.

Still there is no progress.

Days are still counting.

My first ever vehicle Biswakarma Puja went without my newly bought vehicle.

I am unable to do Puja without my

vehicle because of @VidaDotWorld

Inability to solve problems in a timely manner.

@jagograhakjago @consaff @MORTHIndia @narendramodi @PMOIndia @MHI_GoI

[Ritik Kumar @ritik25oct]

@VidaDotWorld @HeroMotoCorp

Not recommended for buyers who are planning to buy Vida EV.

Total 39 days crossed with 0 progress.

Still there is no progress.

Days are still counting.

My first ever vehicle Biswakarma Puja went without my newly bought vehicle.

I am unable to do Puja without my

vehicle because of @VidaDotWorld

Inability to solve problems in a timely manner.

@jagograhakjago @consaff

[Ritik Kumar @ritik25oct]

@VidaDotWorld @HeroMotoCorp

Not recommended for buyers who are planning to buy Vida EV.

Total 39 days crossed with 0 progress.

Still there is no progress.

Days are still counting.

My first ever vehicle Biswakarma Puja went without my newly bought vehicle.

I am unable to do Puja without my

vehicle because of @VidaDotWorld

Inability to solve problems in a timely manner.

@jagograhakjago @consaff

[Ritik Kumar @ritik25oct]

@VidaDotWorld @HeroMotoCorp

Not recommended for buyers who are planning to buy Vida EV.

Total 39 days crossed with 0 progress.

Still there is no progress.

Days are still counting.

My first ever vehicle Biswakarma Puja went without my newly bought vehicle.

I am unable to do Puja without my

vehicle because of @VidaDotWorld

Inability to solve problems in a timely manner.

@jagograhakjago @consaff

[Ritik Kumar @ritik25oct]

@VidaDotWorld @HeroMotoCorp

Not recommended for buyers who are planning to buy Vida EV.

Total 39 days crossed with 0 progress.

Still there is no progress.

Days are still counting.

My first ever vehicle Biswakarma Puja went without my newly bought vehicle.

I am unable to do Puja without my

vehicle because of @VidaDotWorld

Inability to solve problems in a timely manner.

@jagograhakjago @consaff

[Ritik Kumar @ritik25oct]

@VidaDotWorld @HeroMotoCorp

Not recommended for buyers who are planning to buy Vida EV.

Total 39 days crossed with 0 progress.

Still there is no progress.

Days are still counting.

My first ever vehicle Biswakarma Puja went without my newly bought vehicle.

I am unable to do Puja without my

vehicle because of @VidaDotWorld

Inability to solve problems in a timely manner.

@jagograhakjago @consaff

[Ritik Kumar @ritik25oct]

@VidaDotWorld @HeroMotoCorp

Not recommended for buyers who are planning to buy Vida EV.

Total 39 days crossed with 0 progress.

Still there is no progress.

Days are still counting.

My first ever vehicle Biswakarma Puja went without my newly bought vehicle.

I am unable to do Puja without my

vehicle because of @VidaDotWorld

Inability to solve problems in a timely manner.

@jagograhakjago @consaff

[Ritik Kumar @ritik25oct]

@VidaDotWorld @HeroMotoCorp

Not recommended for buyers who are planning to buy Vida EV.

Total 39 days crossed with 0 progress.

Still there is no progress.

Days are still counting.

My first ever vehicle Biswakarma Puja went without my newly bought vehicle.

I am unable to do Puja without my

vehicle because of @VidaDotWorld

Inability to solve problems in a timely manner.

@jagograhakjago @consaff

[Ritik Kumar @ritik25oct]

@VidaDotWorld @HeroMotoCorp

Not recommended for buyers who are planning to buy Vida EV.

Total 39 days crossed with 0 progress.

Still there is no progress.

Days are still counting.

My first ever vehicle Biswakarma Puja went without my newly bought vehicle.

I am unable to do Puja without my

vehicle because of @VidaDotWorld

Inability to solve problems in a timely manner.

@jagograhakjago @consaff

[Ritik Kumar @ritik25oct]

@VidaDotWorld @HeroMotoCorp

Not recommended for buyers who are planning to buy Vida EV.

Total 39 days crossed with 0 progress.

Still there is no progress.

Days are still counting.

My first ever vehicle Biswakarma Puja went without my newly bought vehicle.

I am unable to do Puja without my

vehicle because of @VidaDotWorld

Inability to solve problems in a timely manner.

@jagograhakjago @consaff