Ritu Gupta

[Ritu Gupta @ritug1992]

@firstcryindia you did it countless times now. You cancelled my order (11002024XTBE45469D) & only refunded the product amount.
​You did NOT refund the "Platform Charges." Why should I pay this fee when YOU cancel the sale?
#ConsumerRights @jagograhakjago @PIB_India @consaff

[Ritu Gupta @ritug1992]

Unacceptable service @firstcryindia
​My Order No: 11002024PIH5B538F4 is DELAYED again (Next Day Delivery failure #2 this week!).
​The order, 11002024RUH97153AF, arrived 4 days late and was useless. I demand a FULL refund for BOTH these orders.
​#RefundNow #PoorCustomerService

[Ritu Gupta @ritug1992]

@Divy_Patel93 @firstcryindia I'm disappointed that the @firstcryindia team's mail replies completely fail to acknowledge the actual problem. All I've received are empty apologies for the inconvenience and baseless claims that they're addressing the issues.

[Ritu Gupta @ritug1992]

@firstcryindia @nch1915 @jagograhakjago Your team doesn't even want to except that you have changed the expected delivery dates and kept on saying delivery date is not passed but I have proof that the expected delivery date is changed. Please Refer attachment for the same.

[Ritu Gupta @ritug1992]

@firstcryindia Your claim that my issue is "addressed" is a lie. ​I demand a FULL REFUND, including platform fees, for BOTH delayed orders.
​Refund the full amount ASAP. Fail to do so, and I immediately file a complaint with @nch1915 & @jagograhakjago as this is a case of misleading consumers.

[Ritu Gupta @ritug1992]

@firstcryindia Support team only told me that they will share the feedback and can't refund the full amount. Now tell me how mailing to the support team will help?

[Ritu Gupta @ritug1992]

@firstcryindia I do not want feedback shared; I want a resolution. Repeated breaches of trust demand a full refund, including platform fees. If the delay isn't my fault, why should I pay? Stop avoiding the issue. I expect the full amount back. #PoorCustomerService #DeliveryFailure

[Ritu Gupta @ritug1992]

I raised a complaint about the previous delay as well but got zero help. When I tried to cancel you are charging platform fees when it's not even my fault. This repeated breach of trust is unacceptable. @firstcryindia I expect a resolution NOW.
#DeliveryFailure #ConsumerRights

[Ritu Gupta @ritug1992]

3/3:
While the final prices are all nearly identical, the advertised discounts vary drastically. This is a common tactic to make a deal look bigger than it is. Always compare prices across platforms to be a smart consumer! #OnlineShopping #ShopSmart #BuyerBeware #FakeDiscounts

[Ritu Gupta @ritug1992]

1/3:
​Don't let the hype of "The Big Billion Days" or "The Great Indian Festival" fool you! I found the same product with wildly different MRPs on @Flipkart, @amazonIN, and @FirstCry. This is how "fake discounts" are created. #TheBigBillionDays #GreatIndianFestival

[Ritu Gupta @ritug1992]

2/3:
​Flipkart (@Flipkart): MRP ₹9,999, selling for ₹2,824 (72% off).
​Amazon (@amazonIN): MRP ₹5,999, selling for ₹2,849.
​FirstCry (@FirstCry): MRP ₹4,499. The sale price is ₹3,509, but with a 40% coupon, the final price becomes ~₹2,699.

[Ritu Gupta @ritug1992]

@zomatocare @zomatocare Hi, I'm following up on my refund request for Order #7254241123. It's been a day without a response. If I don't get a resolution soon, I'll have to seek help from the National Consumer Helpline. Thanks.

[Ritu Gupta @ritug1992]

@zomato @zomatocare I had ordered 2 pastries from @Bakingo_Online for a pre-birthday celebration, but they arrived completely destroyed. They were packed upside down and looked like they were just thrown into the box. #DamagedBakingo #FoodSpillage #ZomatoCareScam

[Ritu Gupta @ritug1992]

@zomatocare @zomatocare I've received two partial refunds for my order, totaling ₹130. I understand the remaining ₹88.67 covers delivery, GST, and packaging, but as the mistake was on your end, I shouldn't be charged for these. A full refund is the right thing to do. Plz refund the same

[Ritu Gupta @ritug1992]

@zomatocare @zomato, @zomatocare following up on your reply a few hours ago regarding the refund for order #7254241123. I haven't received an update yet. Can you please look into this for me? Thanks!

[Ritu Gupta @ritug1992]

When I complained, I was given a ridiculous refund of just ₹30 for my order worth ₹218.67. This shows a complete disregard for the customer. I want a proper explanation and a full refund. #Zomato #ZomatoCare #Bakingo #RefundScam #OnlineFood

[Ritu Gupta @ritug1992]

@help_delhivery @delhivery @help_delhivery i am very much disappointed with the kind of service your team is providing. Your team don’t even cross checked with the customer if there issue is resolved or not.

[Ritu Gupta @ritug1992]

@help_delhivery its been 3 days now i have raised a query regarding my parcel but still didn’t received it neither any update for the same. Multiple times i have called the customer support but they didn’t call back. Please help delivering my parcel asap else it will be of no use

[Ritu Gupta @ritug1992]

@help_delhivery @delhivery @help_delhivery the delivery boy again updated the status as delivered when my order is still not delivered to me. Even the @delhivery support team closed the ticket raised by me as resolved without even confirming if the product is deliver or not.The ticket is still not resolved