RACHEL NESS

. 💜

[Hartlepool College @hartlepoolfe]

ONLY 2 DAYS TO GO!
Join us at #BIGAppEvent2024
this THURSDAY 5-8pm.

Our biggest event yet with 70 exhibitors in attendance, offering great apprenticeship opportunities with @hcfeapps

More info: https://t.co/VBuWmhI2Vy #NAW2024

#Apprenticeships #NAW2024

[RACHEL NESS @rness_ness]

@ShaunHope @bishopcollege @engineeringSWDT @HCFEprincipal @hartlepoolfe Congratulations @ShaunHope! Good luck at Bishop 😁

[RACHEL NESS @rness_ness]

@HCFEprincipal Thanks Darren, hope you’re well 😁

[RACHEL NESS @rness_ness]

Hi @jet2tweets just wanted to give you all a massive positive shout out / thank you 🙏 ! We’ve booked our honeymoon through you and I’ve been so impressed with customer support/ what’s app. It’s made such a pleasant experience as a customer! Well done 👍🏼 😁

[RACHEL NESS @rness_ness]

@thetrainline If you listen to the call, you will understand.

[RACHEL NESS @rness_ness]

@thetrainline I rang your contact centre to change a booking ( I wanted to change to an earlier train) and your advisor charged me the change fee then changed it to the wrong day. She then cancelled the tickets and told me to rebook! Please refund my charges.

[RACHEL NESS @rness_ness]

@thetrainline Thank you. PLEASE make sure no one cancels my new booking ! I just want my money back for the changes that I was charged for and subsequently done wrong by your staff, despite me saying 3 times I just want to travel home same day, on the earlier train.

[RACHEL NESS @rness_ness]

@thetrainline So now I’ve paid for brand new return booking AND ive been charged to change tickets I no longer have ! I’ve never had such terrible customer service from a company and I literally spend £1000s on your website booking trains. 🤦‍♀️

[RACHEL NESS @rness_ness]

@thetrainline I asked the CSA to change my return ticket to come back on the SAME DAY (15th) on 11.27 train and she changed it to 16th despite me clearly asking for same day. She charged me £32.30 to do it.when I pointed out the error she made, she cancelled my booking & told me to rebook 😤

[RACHEL NESS @rness_ness]

@thetrainline

[RACHEL NESS @rness_ness]

@thetrainline I originally booked a return from Hartlepool to London and phoned to change the return. The operator changed it to the completely wrong day. Once I pointed this out, she cancelled my tickets and I’ve had to rebook and pay again. She also charged me for the incorrect changes.

[RACHEL NESS @rness_ness]

@thetrainline Hi Keith, I filled out a form online onMonday 8th Jan to complain but haven’t had a reply yet.

[Tony @tonydowney67]

I was one of these £38,000 they took from me , bankrupted myself and my wife and destroyed our business and life . Share with anyone and everyone #MrBatesVsThePostOffice #MrBates

Please also read the book by @nickwallis who has played a massive part

[Carol Vorderman @carolvorders]

Alan Bates turned down an OBE as Paula Vennells, the woman in charge of the Post Office through the Horizon Scandal, retains her CBE and refuses to give it back.

A man of honour 🙏🏼❤️

#MrBatesVsThePostOffice #PostOfficeScandal

Alan, 69: “The first thing that sprang to my mind while reading the letter (offering me an OBE) was Paula Vennells still had a CBE. I felt so deeply insulted. She presided over a policy of harassing hundreds of innocent people. It’s not just that the Government hasn’t asked her to return it. What’s even worse is that despite knowing the strength of feeling about it, how people have suffered and some cases died on her watch – she doesn’t feel inclined to give it back.”

Alan accepted a @PrideOfBritain award in 2023.
We were over the moon to give that to him.

Not all heros wear capes 💜

@DailyMirror https://t.co/WrffhWLyFx

[RACHEL NESS @rness_ness]

@EMS_Hartlepool We were in the audience last night, fabulous show, a credit to the school ⭐️

[RACHEL NESS @rness_ness]

@PaulGazza_8 @simonbishop1971

[RACHEL NESS @rness_ness]

@HCFEprincipal @LauraFM247 @HCFEAdvisers Thanks, Darren. This is a big topic for my Business school graduates - and one which we discuss in depth!

[RACHEL NESS @rness_ness]

@HCFEprincipal Having been brought up “down south” I was amazed when I moved to the north east and it didn’t have the same rail infrastructure I was used to. I came from a town where there were trains to London every 10 mins. It’s a huge barrier to work when you don’t drive or can’t afford to!

[RACHEL NESS @rness_ness]

Great day at the office, welcoming our new cohort of MSc students at induction today. Another amazing day at work with @DUBusSchool 💫

[RACHEL NESS @rness_ness]

Hi @jet2tweets I’m trying to change my flights via your website and mobile app, and both haven’t been working for 2 weeks. Every time I try I get this message. Your call centre has massive wait times, fix it please