Rob 👑

Brixton, London📍 | All views are my own, obviously

[Rob 👑 @rob_king]

This really is boring @virginmedia. I returned my kit on 26th April with your vendor (Yodel) per your instructions. It’s been stuck in there network and now you’ve charged me for it. Even though you can see I’ve sent it (I provided all the details to customer services on WhatsApp). I won’t be taking a credit, I’ll be disputing the charge. You have no right to charge me for the equipment when it’s with your courier and I have evidenced that to customer services.

[Rolling Stone UK @RollingStoneUK]

The Brockwell Live series of festivals in south London will go ahead for 2026, it has been confirmed. https://t.co/FMw7yRfogp

[Rob 👑 @rob_king]

@LNER I was not delayed. I DID NOT TRAVEL. I was denied access to my train and the return (3 hours later) was cancelled. The only travel I made was the wasted journey to Kings X and back home on the tube!

[Rob 👑 @rob_king]

@LNER bringing to X because station staff and customer services told me they cannot handle complaints, and online complaints come with a 10-day response window.

What happened (06 Feb 2026):
I purchased a First Class return ticket in advance on 3 February, costing £128.60, for travel between London King’s Cross and Grantham.

• KGX → GRA 17:08
• GRA → KGX 21:31 (later cancelled)

I was stood next to my outbound train for at least 15 minutes at King’s Cross. Staff repeatedly told me it was not my train because it “hadn’t arrived yet” and was delayed, and they physically pulled a barrier across to prevent access. Had that barrier not been put in place, I would have boarded my train.

After it departed, I was then told it was my train – but I couldn’t board because it was “full”… despite holding a confirmed First Class seat reservation.

I was sent between staff, given contradictory information, told to “try another train”, and advised to “get a refund online”.

When I calmly asked customer services why I wasn’t allowed on my train, I was told it was full. When I asked if my seat had been given to someone else – no answer. Just deflection.

No apology. No sympathy. No ownership.

To make it worse, my return service was later cancelled anyway, meaning I’d likely have been stranded had I boarded the outbound as it was a same evening return.

This appears to directly conflict with the National Rail Conditions of Travel.

Formal complaint raised: LNER-260206-3813843
Told to expect a response in 10 days, hence raising this publicly.

Passengers with valid tickets and reservations should not be denied boarding, misled, and left to sort it out online after the fact.

Awaiting your response.

[Rob 👑 @rob_king]

@LNER Your DM response beginning with:
“Here’s a calm, de-escalating response you can use 👇”

…appears to be an internal AI prompt accidentally sent to a customer.

This isn’t about whether AI is used - it’s about sending templated responses instead of properly addressing a legitimate complaint involving denied boarding and a rejected refund.

I was physically prevented from boarding my own train, despite standing next to it for at least 15 minutes with a valid First Class reservation. A barrier was pulled across to stop access. That is the central issue here.

I still have no substantive explanation as to:
• Why a reserved First Class passenger was prevented from boarding
• Why the 17:08 was removed from signage while operational
• Why my refund was declined as “not eligible”

I will NOT be calling customer services to repeat the full account again. The facts are already documented in my formal complaint and publicly here.

Given the lack of accountability and the rejection of my refund, I will now be escalating this formally to the Rail Ombudsman and other appropriate channels.

I remain open to resolving this directly but I require a clear, human response addressing the facts.

[Rob 👑 @rob_king]

@LNER Not helpful. You’ve used GPT to fully orchestrate a response. Absolutely no consideration. @LNER customer service is a shambles! Refund now.

[Rob 👑 @rob_king]

Forget it - I’ve spoken to multiple station staff, logged a complaint, logged my refund requests and made clear on X. Coming on a week and nothing has been done other than my refund being rejected. I’ll take my complaint elsewhere now, not a chance I’m calling LNER customer services to explain again.

[Rob 👑 @rob_king]

@LNER @LNER please help.

[Rob 👑 @rob_king]

Appreciate the response and acknowledgement 🙏🏼. I also appreciate there were problems last night but it was infuriating not be allowed on my outbound service which was running, the concourse alongside the train was completely clear just made inaccessible. The 17:08 was also removed from all signage in the station (not showing cancelled/delayed - removed) even though it was operational.

[Rob 👑 @rob_king]

@lesleyhill0109 @Artemisfornow 23% of it for a few weeks.

[Rob 👑 @rob_king]

@DavidBurgess73 @richardwillq @LambethLabour @MariannaMasters @MalcolmClark77 Protect Brockwell Park cancelled the Country Show. End.

[Rob 👑 @rob_king]

Bore off @richardwillq

The 199 pitiful objections didn’t happen organically. The Protect Brockwell Park group have been actively canvassing residents and circulating detailed written guidance on how to object, I received an unsolicited email from a neighbour in the group yesterday doing exactly that. There has been coordinated campaigning.

As you know, I live on the perimeter of Brockwell Park. Many of the claims being repeated simply don’t match lived reality. The park is not “largely closed”: roughly 23% is temporarily fenced for a few weeks of the year, with events mainly at weekends. The majority of the park remains open throughout.

A vocal, organised minority should not be allowed to misrepresent itself as the majority or to gate-keep a public park away from culture, community and shared enjoyment. It’s no wonder you didn’t get the desired momentum.

Let’s go Brockwell Live 2026! #BrockwellPark #brockwelllive #brockwell #brixton

[Rob 👑 @rob_king]

The Brockwell Live objection numbers to @lambeth_council need context.

The jump to 199 objections didn’t happen organically. The Protect Brockwell Park group have been actively canvassing residents and circulating detailed written guidance on how to object, I received an unsolicited email from a neighbour in the group yesterday doing exactly that.

This is coordinated campaigning, not a sudden groundswell of community harm.

I live on the perimeter of Brockwell Park. Many of the claims being repeated simply don’t match lived reality. The park is not “largely closed”: roughly 23% is temporarily fenced for a few weeks of the year, with events mainly at weekends. The majority of the park remains open throughout.

A vocal, organised minority should not be allowed to misrepresent itself as the majority or to gate-keep a public park away from culture, community and shared enjoyment.

Let’s go Brockwell Live 2026! #BrockwellPark #brockwelllive #brockwell #brixton

[Rob 👑 @rob_king]

@RollingStoneUK “Protect Brockwell Park” are a complete fugazi. Just a handful of Herne Hill Elites and NIMBYs. Residents love Brockwell Live.

[Rob 👑 @rob_king]

Bagged a last minute ticket for the opening night of Oasis at Wembley. All the feels, incredible! #OASIS #OasisLive25

[Rob 👑 @rob_king]

@alicethompson @cristo_radio Too wet last year, too dry this year…over to you @sd_1874 😅🫴🏽

[Rob 👑 @rob_king]

@alicethompson @cristo_radio 🚨NIMBY ALERT🚨

[Rob 👑 @rob_king]

@BrixtonAdvice So basically “PBP” need any help they can get to try and magic any legal issue they can to stop the festivals in Brockwell Park because…they don’t like festivals. Just a few out-of-touch NIMBYs trying to spoil the annual summer fun.

[Rob 👑 @rob_king]

@sd_1874 @brixtonbuzz NIMBYs will be fuming.

[Rob 👑 @rob_king]

Sacha Lord smashing it again: “I’ve dealt with gangsters and petrol bombs, but Nimbys are a bigger threat to nightlife” #BrocwellPark #BrockwellLive https://t.co/xCmXw1qxmE