Roberta Maio

digital transformation and digital urban development at UN HABITAT HQ! passionate about demand driven tech

[Roberta Maio @robertamaio90]

@FahariAviation @KQSupport I am still awaiting the response to Incident #230417-000325.

[Roberta Maio @robertamaio90]

@KQSupport i am still awaiting for the compensation, after it has been confirmed two months ago. How is this possible?

[Roberta Maio @robertamaio90]

Arrived at the airport 3h be4 flight @_Kenyairways 783 and bumped 4 overbooking. priority given to checked-in passengers. I tried to check in 30h ahead of flight and told to check in at airport. as rebooked from another airline, I was discriminated over KQ passenger - crazy!

[Roberta Maio @robertamaio90]

@KenyaAirports Hello, has the runway been cleared and flight restarted operating?

[Roberta Maio @robertamaio90]

@KQSupport @astralaviation @KQSupport I have contacted and PM multiple times to be compensated for denied boarding and I have not received neither the reimbursement nor a reply. Why don’t you reply?

[Roberta Maio @robertamaio90]

@_Kenyairways your website is blocking my payment for a flight - kindly review my message in inbox and revert back

[Roberta Maio @robertamaio90]

@FlyRwandAir May I never book a flight with you in my life

[Roberta Maio @robertamaio90]

@KQSupport @_Kenyairways what is this?

[Roberta Maio @robertamaio90]

@FlyRwandAir has canceled my flight and rebooked me on KQ783 departing today. Arrived at the airport and the flight is overbooked. Online check-in not available yesterday morning. Is this a joke?

[Roberta Maio @robertamaio90]

@FlyRwandAir Almost 24 hours later I am still awaiting for my ticket to be reebooked. How long will it still take? Or are you waiting for other flights to be fully booked?

[Roberta Maio @robertamaio90]

@FlyRwandAir after I had tried to cancel WB111 and WB464 from CPT to NBO for 2 wks with no response - I receive the below email. I have been rebooked two days later (3rd of Jan) because of “flight schedule change”. This is illegal. I want to be rebooked on flight on 1st Jan.

[Roberta Maio @robertamaio90]

@FlyRwandAir How can I be assisted if all the emails bounce back because the inbox of recipients is full?

[Roberta Maio @robertamaio90]

@FlyRwandAir This has been already done

[Roberta Maio @robertamaio90]

It is illegal to rebook a passenger two days later on a flight due to “changed schedule” for your operations purposes.

[Roberta Maio @robertamaio90]

Humbled to represent @UNHABITAT with the team at the HIV/AIDS race today at the @UN in Nairobi at the presence of the ED @MaimunahSharif
#WorldAIDSDay

[Maimunah Mohd Sharif @MaimunahSharif]

Hats off to those that participated in this year's UN Run, to raise awareness on HIV/AIDS here at the United Nations Office in Nairobi. I encourage you all to get tested & know your status today, & empower yourself & others to lead happier & healthier lives.
#WorldAIDSDay

[Roberta Maio @robertamaio90]

@KenyaAirways I have received communication that my flight is confirmed, while on Twitter I was notified that it was cancelled - kindly urgently clarify the status of KQ0115 of 10/11/22 - my travel is in less than 24 h, what you are doing is unacceptable!!!! @KQSupport

[Roberta Maio @robertamaio90]

@_Kenyairways Also is KQ113 equal to KQ115? The route is the same

[Roberta Maio @robertamaio90]

@_Kenyairways But it means that the flight is confirmed right?

[Roberta Maio @robertamaio90]

@_Kenyairways it is 2 days I am trying to reach you from the main line and on WhatsApp. No answer and no assistance