I pay @Progressive $1,326.25/mo for a commercial policy rated on a claim it duplicated — $2,267.50 already paid. Correct both policies, re-rate them, refund the overcharge. IN WRITING by Nov 10, or TDI decides.
@Uber Priority Support emailed me: 'Hi Scott.' I'm Roberto — Uber Black driver, Dallas. Agent Akram answered ANOTHER driver's complaint about Walmart package pickups inside my case thread, and says he modified MY account settings. 84+ hours, no case number. @Uber_Support
Barbara at @Progressive got my demand WITH the proof: Progressive's OWN application listing my ONE June 19 loss TWICE. Her whole answer: 'call us.' No. One claim in C.L.U.E. — two in Progressive's paperwork. Who invented the second? Nov 10.
Recorded call, Oct 26: @Progressive's Maggie promised underwriting would MANUALLY REMOVE the duplicate once documents confirmed ONE claim. Documents sent Oct 28. Twelve days later: nothing removed, nothing in writing. Nov 10 deadline stands.
3 days left, @Progressive. By Nov 10 you answer IN WRITING: prove the TWO claims you used to rate me, or admit there was ONE. Your own C.L.U.E. pull says '1 Claim(s) Reported.' After Nov 10, the Texas Department of Insurance gets the file.
I did every fix @Uber suggested: preferences, cache, reinstall, 15+ sign-ins, restarts. Nothing changed — because the problem is not my phone. It's a dispatch flag on my account that NO ONE at @Uber will verify. Not hours. Not demand. Exclusion. @Uber_Support
Vincent at @Uber Priority claimed a 'comprehensive audit' cleared my account — no audit date, no auditor, no team name, no reference. The same day agent Lilly admitted in writing: no case number, no technical finding, no decision. Which is it, Uber? @Uber_Support
Twelve times today @Uber's own system sent me 'We didn't receive your message.' My replies to the threads Uber closed never reach support — then Uber calls it silence and closes more threads. The record is the record. @Uber_Support
77+ hours. That's how long @Uber has ignored four written demands: a case number, the agents' names, a technical finding, and a decision on my $26,800–$34,800 claim. Its answer: close my threads six times and ask me to stop escalating. No. @Uber_Support
Week of Nov 2–6, Black vs Black only: @Lyft sent me 61 rides, $1,275.90. @Uber sent 16 trips, $389.58. Same phone, same hours online. @Uber calls this 'market dynamics.' I call it suppression. @Uber_Support
Nov 6, Dallas: @Uber $141.42, 4 trips, 10h40m online. @Lyft $368.10, 18 Black rides, 10h15m online. Same hours, same city. Lyft paid 2.6x more — and Lyft Black is the SMALLER service. This is not low demand. This is exclusion. @Uber_Support
Barbara at @Progressive answered my written demand for proof with one line: 'call us.' No. Everything in writing. Prove the 2 claims or admit there was 1. Nov 10 — then the Texas Department of Insurance gets the file.
Oct 26, recorded call: @Progressive said underwriting would MANUALLY REMOVE the duplicate once documents confirmed ONE claim. Documents sent Oct 28. It's Nov 7. Nothing removed. $2,267.50 paid on a duplicated claim. Nov 10 deadline stands.
@Progressive replied on X blaming State Farm and LexisNexis for the 'duplicate.' Its OWN report says otherwise: the duplicate was created inside Progressive's own application. Show the TWO C.L.U.E. entries with claim numbers — or fix it. Nov 10.
3 days left, @Progressive. Your own C.L.U.E. pull on 10/22/2026 says '1 Claim(s) Reported.' ONE. Your application listed my ONE June 19 loss TWICE to rate me $1,326.25/mo. Correct it, re-rate it, refund it — IN WRITING by Nov 10.
I pay $1,326.25/mo for the commercial insurance @Uber Black requires. My passengers ride on MY policy. Uber keeps ~half the fare — and since my Oct 22 reactivation, sends the Black work to everyone else. 24 days waiting on my claim. @Uber_Support
@Uber moved my case to a 'primary thread,' asked me to stop escalating — then its agent Wendy refused in writing to give employee names or any internal documentation. 'Under review,' no deadline. That is not a review. That is a wall. @Uber_Support