@vertagear it has been 70 days since my warranty repair has been approved, parts were backordered, parts confirmed in stock on February 13th by your Customer Service, no tracking information, no confirmation they have been shipped to me, 72 hours and no response
It has been 34 days since @Vertagear approved my warranty repair, and the part is still out of stock... No ETA. So I did what I should have done in the first place. Thanks @secretlabchairs for an awesome new chair!