Rahul Batra

[Rahul Batra @rollsbatra]

@ForestEssential my shaving brush (gift set) has separated from its handle. Your team says that this is a handling issue, but a shaving brush is meant to be shaken after use to remove water - and it’s not supposed to break like this, especially a premium brand. Please replace.

[Rahul Batra @rollsbatra]

@flyethiopian greatful for a response to my message above.

[Rahul Batra @rollsbatra]

@flyethiopian a question - why are you charging $200 for an extra bag from Amman to Juba when the flight cost itself is $500 (inclusive of two bags and the pax)? Should you not reduce the cost since this has no logic.

[Rahul Batra @rollsbatra]

You have proudly announced that your ReD Circle is an exclusive concierge service for insurance needs - the reality is that it is a bunch of extremely lazy and unorganised people who just do not appear to care about their customers.

[Rahul Batra @rollsbatra]

@HDFCERGOGIC the laziness and inefficiency of your ReD Circle team is just amazing. I share my son’s policy proposal form on 12 Aug and was told some info was missing. All my attempts to seek clarity as to what is missing are ignored, they don’t respond on emails and calls.

[Rahul Batra @rollsbatra]

@HDFCERGOGIC Thanks, she received the policy today. Only wish it would have come automatically within the 48 hours as promised. Anyway, thanks again.

[Rahul Batra @rollsbatra]

@HDFCERGOGIC my daughter paid for her policy on 24 Aug with Reference No 90200020705080 and Premium Amount (₹) 29088.00/-. Policy was to reach her in 48 hours, it’s now been six days but nothing has been received, instead she is getting reminders to pay again???

[Rahul Batra @rollsbatra]

@HDFCERGOGIC 2/2 - see, this is exactly the issue I am facing in dealing with your team - total inefficiency and lethargy. You don’t bother to provide complete info and are unable to support. Please do improve your service.

[Rahul Batra @rollsbatra]

@HDFCERGOGIC in response to my grievance, your team has reached out stating that proposal form is incorrect. This is the form you have sent me and to my understanding, it is correct. If there is something missing, can you specify what is missing????

[Rahul Batra @rollsbatra]

Can you please please escalate my issue to your management and get someone who is actually interested and knowledgable to confirm the proposals are correct and I can make payment.

[Rahul Batra @rollsbatra]

@HDFCERGOGIC your customer experience team at ReD Circle is terrible. They are lazy, they do not read previous email and are unable to provide coherent responses.

[Rahul Batra @rollsbatra]

Emails are responded to by different people who do not even bother to read previous emails and respond to specific queries. It’s now been a three weeks and highly distracting struggle with your team.

[Rahul Batra @rollsbatra]

Can someone competent please please interact with me and get this done?

[Rahul Batra @rollsbatra]

@HDFCERGOGIC your
Customer Experience Management (ReD Circle) is terrible. For the past four weeks I have been struggling to renew my children’s health insurance from outside India. I am unfortunately dealing with a lady called Heena Joshi who is lazy and inefficient.

[Rahul Batra @rollsbatra]

Due to the delays in her responses, I am not in grace period. I have today been informed that a payment link has been shared but have no idea where that link is and why my daughter’s premium has been increased by two thousand rupees in two weeks?

[Rahul Batra @rollsbatra]

Should I just give up and look for another service provider? How long do I have to hang on constantly reminding your team for responses. I am out of country so have to rely on your email responses which are just not coming.

[Rahul Batra @rollsbatra]

@HDFCERGOGIC your customer team is either inefficient or extremely lazy - for days I have been trying to renew my policy but I am just unable to get coherent responses to queries like what is the insurance cover, is my proposal document acceptable & where is the payment link.