The Elo reset rush is over. How are we supposed to verify his physical ID if bots close his tickets and humans ignore mine?! Someone please look at this!
@FACEITSupport We are stuck in a Catch-22 loop! My 16yo brother has his physical Gov ID ready to verify and lift his false-positive "smurf" ban.
When HE opens a ticket, a bot auto-closes it. When I write from my verified main account, you ignore it because "it's not my ban".
@FACEITcs@FACEITSupport I opened a new ticket 14232192. Is this how you treat loyal players? My main account has 2000+ matches, and my 16yo brother's account has almost 500!
@FACEITcs@FACEITSupport feels like human agents don't even READ our messages. Agent Jamie promised: "The ban can be removed once you have the correct ID". My 16yo brother FINALLY got his ID, but agent "Jax" just auto-closed Ticket 14131837
You banned him for "smurfing" due to a shared PC. The absolute joke? His account had MORE Elo than my main! How can he be my smurf?! We also played matches TOGETHER at the exact same time!
@FACEITcs@FACEITSupport feels like human agents don't even READ our messages. Agent Jamie promised: "The ban can be removed once you have the correct ID". My 16yo brother FINALLY got his ID, but agent "Jax" just auto-closed Ticket 14131837
Undeniable proof: our accounts (iropzon & alburr) have played MANY matches TOGETHER at the same time! How is that a smurf?! We reported his lack of ID immediately due to his age. We have 2 physical IDs ready right now. A real human needs to fix this!
@FACEITSupport URGENT: Ticket 14131837. Ignored by support for 4+days! My 16yo brother got a false-positive Smurfing ban (shared PC). He got his physical ID last week and is ready to verify right now (I'm already ID-verified).
@jd_margaret@ahaokgit@FilipS7R @juliannboryniec ale politycy mogą mówić wszystko, a ona chce wiedzieć jak faktycznie wyglądało sprawowanie rządów za PO, żeby wiedzieć jak to wyglądało w praktyce i na ile transparentni są