Ross K

[Ross K @ross_k]

@greenchefuk Sorry but since it took you so long to reply, I've already cancelled and switched to @goustocooking who make it far easier to get in touch with them and report problems. They actually want to know - reporting issues in the app is quick/easy, quality (so far) is much better.

[Ross K @ross_k]

@greenchefuk since you switched from DPD to Yodel it has been an absolute disaster. Your cost cutting is going to lose you customers. After 60+ boxes from you, sadly I'm going to have to leave. Sick of boxes not turning up at all, or being delivered late at night.

[Ross K @ross_k]

@greenchefuk Its not just the terrible deliveries from @YodelOnline since you switched from perfectly good @DPDCare. You have stopped including certain items, which we are now expected to have in the "pantry" (with no communication about this change), lowered the meat and produce quality, etc

[Ross K @ross_k]

@greenchefuk Today Yodel tells me by box is coming 7pm to 9pm, despite me having a "before 7pm" setting. Your live chat was useless and just said "we will relay to management" - but nothing they can actually do. So I've cancelled. Such a shame your business went so bad due to cost cutting.

[Ross K @ross_k]

@virginmedia Thanks for the quick response 👍

[Ross K @ross_k]

@virginmedia you've sent me an email saying I've only part paid my bill. It's a direct debit, you decide how much to take from my account, not me. I don't have time to spend hours on the phone trying to fix your mistakes, and your "Contact Us" link in your emails go to a 404 page

[Ross K @ross_k]

@OhOhOwen https://t.co/LXvMGl0W9J

[Ross K @ross_k]

@virginmedia I'm fine doing it online, but its poor form that if you want 1Gbps you force your customers to take out a SIM contract. I have no problem paying extra, but I don't need a SIM. This isn't good in the age of sustainability. It will be going straight in the bin - wasteful.

[Ross K @ross_k]

@virginmedia trying to upgrade from 500Mb to 1Gbps but your website upgrade is forcing me to take an O2 SIM. I don't want an O2 SIM, I just want to upgrade my broadband. How do I do that? I tried your live chat but it never connects through to anyone.

[Ross K @ross_k]

@virginmedia Thanks - but before spending time queuing on the phone - can you confirm if 1Gbps/Volt is available without the o2 SIM card?

[Ross K @ross_k]

@OhOhOwen Sorry for your loss. Thinking of you in your hour of need. 🙏

[Ross K @ross_k]

@TransCinderella @WDWNT You’ll never please everyone. I for one enjoy seeing the frequent progress updates since it will be quite a while before I can visit again.

[Ross K @ross_k]

@virginmedia There was a fault in the area yesterday and a van came out. Today no fault showing but lost connection 20+ times. Your tech support kept going on about WiFi black spots despite the fact I’m using Ethernet in modem only mode. How to I speak to someone that knows about technology?

[Ross K @ross_k]

Missing @Hyperoptic broadband. 3yrs of faultless service. Moved home, not available here, @virginmedia was the only option. Made me realise how I never had to think about my internet connection in 3yrs. Now every week I have dropouts or outages. Embarrassing for home working.