@British_Airways EasyJet and Jet2 have become far easier and more humane to travel with than BA.
Really disappointing experience from an airline I’ve used loyally for decades. #BritishAirways#easyJet#Jet2
@British_Airways Supervisor arrived and overruled him within 30 seconds using common sense and apologised.
I understand BA’s 23kg per bag policy. But there’s a huge difference between applying policy and treating families with basic decency and judgement.
(4)
@British_Airways No empathy. Raised his voice when I questioned it. Told me BA “gets charged for this” and expected payment. The situation became so stressful and embarrassing I had to ask for a supervisor.
(3)
@British_Airways At the FAMILY check-in area, agent “Craig” on E11 forced us to unpack and repack bags in front of our children over 1kg despite us being WELL within our overall family baggage allowance.
(2)
@British_Airways 25+ years flying with British Airways and today was genuinely the worst customer service experience I’ve ever had from any company.
Family of 4. We checked 3 bags instead of 4:
24.1kg
21kg
22kg
(1)
@British_Airways only 4.5 hours to my scheduled flight and apart from the 5.35am email I’ve recieved nothing. Appreciate that this is “unprecedented” but ZERO comms to passengers stranded abroad is abysmal. Awful.
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@theoracle81 @nycoys@maxrushden I honestly don’t care who gets it done, it just needs to get better. It can’t continue to operate as is, there needs to be a block and a safer / better way. UK residents need to win as well for once.