Rhona Roulston

[Rhona Roulston @rouls36110]

@AvantiWestCoast The train im on (the one you mention) terminates at Carlisle! And the ONLY way we knew to get on it was from other customers, NONE of your staff or any announcements! Absolute shambles! Should be ashamed!

[Rhona Roulston @rouls36110]

@AvantiWestCoast Wrong actually!!

[Rhona Roulston @rouls36110]

@VirginMoney Now my whole bank account , current account is missing from the app!!!!!! Shambles! Will be moving banks after this!

[Rhona Roulston @rouls36110]

@VirginMoney App is down again

[Rhona Roulston @rouls36110]

@VirginMoney Still waiting, well over 2 hours, urgently need access to the money I transferred over this morning!!! Absolute shambles!

[Rhona Roulston @rouls36110]

@VirginMoney Not working through it quickly enough, I transferred money in and it isn’t showing, been well over an hour! Urgently need access to this money

[Rhona Roulston @rouls36110]

@AvantiWestCoast why bother reserving seats to get on the train and they don’t show as reserved? And telling people they can’t upgrade to premium as the service is not available to get on the train and they offer it then and there? Run a service and run it well please