UMESH ROY

[UMESH ROY @roy__dadaa]

@Etsy

Hello Etsy, I am waiting for your reply I am worried that on 1 November my shop will go again on vacation mode? Please reply!!

[UMESH ROY @roy__dadaa]

@Etsy Thank you so much Etsy for give me a chance and reopened my shop today but my case rate is still 2% and I got a mail to improve my case rate. I got Upto 1500+ orders in 2 months how can decrease my case rate in 8 days? At least give me 1 month time. https://t.co/qals3dKFur

[UMESH ROY @roy__dadaa]

@Etsy Thank you so much Etsy for give me a chance and reopened my shop today but my case rate is still 2% and I got a mail to improve my case rate. I got Upto 1500+ orders in 2 months how can decrease my case rate in 8 days? At least give me 1 month time. https://t.co/qals3dKFur

[UMESH ROY @roy__dadaa]

When? It’s been 20 days!

[Etsy @Etsy]

@roy__dadaa Hello,
The ETA for response varies on a case-by-case basis, and your request will be handled by a separate team. Please stay tuned to your email, as any further communication on the matter will only take place through there.
- Ash

[UMESH ROY @roy__dadaa]

@Etsy My shop is on holiday mode from last 20 days! There is no issue left in my shop

Upto 6500+ transactions, 4.5 star rating

I have filled 2 appeals and no help yet. Only getting AI generated reply. I am tensed.

Seller support used to be priority

#etsy #etsyseller

[UMESH ROY @roy__dadaa]

It's been 20 days and no one has helped me I am working with you since 2019. I got one reply that we have taken your case to the next level but no one has yet contacted me. https://t.co/qals3dKFur

[Etsy @Etsy]

@roy__dadaa Hi there!
I see that you have contacted our support team with regard to this issue, so please hold on while your case is reviewed. Moving forward, our team will handle this matter directly with you, so stay tuned to your email for any future updates. Thank you.
- Bars

[UMESH ROY @roy__dadaa]

My shop name is roynsilverarts https://t.co/qals3dKFur
Please review my account if you can, I mentioned my shop name 3 times.

[Etsy @Etsy]

@roy__dadaa Hello there! Sorry to hear that, and we're here to support you!

In order to look into this, can I ask for your shop name and URL, please? This will allow us to investigate the issue and work with you to resolve it as soon as possible. Thanks in advance! 🧡

- Bars

[UMESH ROY @roy__dadaa]

My account was paused by Etsy on 1 oct. I have filled the appeal also on that day. Etsy replied that they will escalate my issue to the next level. But today I got an option to file one more appeal related to my issue. I have lost all my hope that I will get my shop back!!!

[Etsy @Etsy]

@roy__dadaa Hi there!
I see that you have contacted our support team with regard to this issue, so please hold on while your case is reviewed. Moving forward, our team will handle this matter directly with you, so stay tuned to your email for any future updates. Thank you.
- Bars

[UMESH ROY @roy__dadaa]

@Etsy Hello etsy, no help yet. I have submitted my appeal 12 days ago but no answer from etsy yet. I got the email that our team is reviewing your shop but still no reply. I am very tensed that I will lose my account on 1 November, please reply !!! https://t.co/qals3dKFur

[UMESH ROY @roy__dadaa]

@Etsy I got more than 2200 orders in 3 months & I got only 35 cases in which 27 were delivered, my question was buyers got their money as a gift card that's okay but you debit the money from my account & close the cases at least you should review the cases https://t.co/qals3dLdjZ

[UMESH ROY @roy__dadaa]

@Etsy
There has been no reply from the last 5 days.
I filed the appeal on 1 oct. & now my dashboard shows your account will be permanently suspended on 1 nov. Then what's the meaning of appeal? What are the means of working with you from the last 5 years?https://t.co/qals3dKFur

[UMESH ROY @roy__dadaa]

@Etsy My livelihood is depending on etsy from last 5 years, my june & july case rate was 2% which I accepted I got 34 cases in which 27 are already delivered. I shared the PDF also of the 27 delivered orders on the help request & my August & September case rate was 0% please review it.

[UMESH ROY @roy__dadaa]

Thank you for your reply, it will be helpful if your team can review my shop, my shop name is roynsilverarts & link is https://t.co/5zbprAhpxq

[Etsy @Etsy]

@roy__dadaa Hello there! Sorry to hear that, and we're here to support you!

To look into this, can I ask for your shop name and URL, please? This will allow us to investigate the issue and work with you to resolve it as soon as possible. Thanks in advance! 🧡

- Sheen

[UMESH ROY @roy__dadaa]

@Etsy

The buyers who opened the case due to delay in shipping they all got their packages, buyers want to close their cases but there is no option for closing the case. They want to withdraw their cases, I opened 5 requests from the last 2 weeks but there is no reply.

[UMESH ROY @roy__dadaa]

@Etsy

I am working with you from last 5 years & my shop was put on vacation mode due to case rate factor, I got 34 cases out of 1800+ orders (June -July) in which 27 closed cases orders are delivered. My August - September case rate was 0% still my shop was put on vacation mode

[UMESH ROY @roy__dadaa]

@cctliuy @Etsy Hi Carmen, I am also facing the same problem on 1st Oct. my shop was put on vacation mode & I also got the same mail which you got. Can you tell is your shop opened now ?