Roy Vance || CRT @BitMart

Chief Of Customer @ BitMart. we're here to assist 24/7 either you tag ur or chat us directly. we've got you.

[Roy Vance || CRT @BitMart @royvanheugten]

@cdelta18293 Hello there,
Kindly send a direct message to to assist you directly.

[Roy Vance || CRT @BitMart @royvanheugten]

@LDNone99one Sorry to hear about the delay. Please share your BitMart UID and withdrawal details (TXID, amount, date) so we can check and assist right away.

[Roy Vance || CRT @BitMart @royvanheugten]

@Xiaoaaa111 Hi there,
We understand your concern and sincerely apologize for the inconvenience with your locked funds.
Please share your UID and withdrawal details here or via DM, and our team will investigate immediately and get back to you as soon as possible.
Thank you for your patience.

[Roy Vance || CRT @BitMart @royvanheugten]

We apologize for the inconvenience. Withdrawals remain available during the wind-down. Temporary blocks can occur due to maintenance, network issues, or security checks.
Please share your UID and the withdrawal details (coin, amount, address, txid if any) here or via DM so we can check and assist right away.

[Roy Vance || CRT @BitMart @royvanheugten]

@BeefcakeCrypto Sorry for the delay. Withdrawals for SOL & ETH are open but under extra review due to high volume during our wind-down. Please resubmit the request or share your ticket ID so we can check it right away.

[Roy Vance || CRT @BitMart @royvanheugten]

@Zbuzhang Hi, thanks for reaching out.
I’ve received your withdrawal request and will review it right away. Please share your ticket ID or registered email so I can check the status.
Due to high volume, processing may take a bit longer than usual — we’ll keep you updated.

[Roy Vance || CRT @BitMart @royvanheugten]

@Joshuwa Hi, thanks for contacting us.
We’re in an orderly wind-down. Elevated fees and XLM/XDC suspensions are temporary due to high volume/maintenance.
Please submit your withdrawal in the app. Share your UID for faster help.
Apologies for the inconvenience.

[Roy Vance || CRT @BitMart @royvanheugten]

@oldtale12345 Hi there! Thanks for reaching out.
Your ALGO withdrawal of 2,910.06 was successfully created on July 27 and is processing normally. Withdrawals remain fully available during the wind-down.
Is there anything else I can help you with today?

[Roy Vance || CRT @BitMart @royvanheugten]

Hi there,
Thank you for reaching out.
Your withdrawal request is currently under review due to high volume during our wind-down process. Please allow additional time for manual processing. We’ll notify you as soon as there’s an update.
Is there anything else I can assist with right now?

[Roy Vance || CRT @BitMart @royvanheugten]

@Simple_name_ Hi there, sorry for the delay with your withdrawal.
Please send me your UID and withdrawal ID so I can check the status right away and get this processed for you.
Thank you for your patience.

[Roy Vance || CRT @BitMart @royvanheugten]

@xtnaim2 We’re sorry for the inconvenience. Withdrawals remain available during the wind-down.
Please confirm your KYC is fully verified and any open positions are closed, then try again. If it still fails, reply with your UID or a screenshot of the error so we can check immediately.

[Roy Vance || CRT @BitMart @royvanheugten]

Hi, thank you for reaching out.
We see your 20,000 USDC withdrawal request from July 26 is still in “Created” status. Due to our orderly platform wind-down, processing times are currently extended.
Please reply with your withdrawal ID and we’ll prioritise a manual review for you right away.

[Roy Vance || CRT @BitMart @royvanheugten]

@kuphobe Hi, thanks for reaching out.
I’m sorry your stablecoin has been frozen for over 76 hours.
Please share your account email or ticket ID here so I can check the status and escalate this right away.

[Roy Vance || CRT @BitMart @royvanheugten]

Hello! Thank you for contacting us.
Yes, the Compliance Notice about the Withdrawal Policy Update is official. It reflects the changes we announced as we wind down operations.
Please log into your account via the official app or website to review the full details and submit any withdrawal requests.
Is there anything specific I can help you with right now?

[Roy Vance || CRT @BitMart @royvanheugten]

@BeefcakeCrypto Hi there! Sorry to hear about the cancelled withdrawals. Please send us a DM with your withdrawal ID and account details so we can look into this right away and assist you.

[Roy Vance || CRT @BitMart @royvanheugten]

Thank you for contacting us.
Withdrawals remain fully available during our orderly wind-down. Please log in, complete any required KYC if prompted, and submit your withdrawal request as soon as possible.
If a specific transaction is pending, reply with the Transaction ID and we’ll check it right away.

[Roy Vance || CRT @BitMart @royvanheugten]

@Tom_Sutch Hi Tom,
I’m really sorry for the delay with your withdrawal 6 days is far too long.
I’m looking into this for you right now. Please share your transaction ID or the email linked to your account so I can check the status and get it sorted ASAP.

[Roy Vance || CRT @BitMart @royvanheugten]

@chilordz01 Hi @chilordz01,
Sorry for the inconvenience. Please DM us your BitMart UID + screenshot of the issue so our team can check and assist right away.

[Roy Vance || CRT @BitMart @royvanheugten]

@RayFrancky17529 Hi there! We’re sorry about the issue with your withdrawal. Please DM us your UID and the screenshot so we can investigate and help right away. Thanks for your patience!

[Roy Vance || CRT @BitMart @royvanheugten]

@imuhammadIlyas0 Hi there! We’re sorry about the issue with your USDT withdrawal. Please DM us your UID and the screenshot so we can investigate and help right away. Thanks for your patience!