Rich Nowak

[Rich Nowak @RTNowak]

Family of five stuck in Venice airport, and missing connector back home to Nashville. ⁦@united⁩

[Rich Nowak @RTNowak]

@amandanat Yes! “guides, calculators, templates..”
Who (people or companies) do you see doing a stellar job with valuable content?

[Rich Nowak @RTNowak]

@prodcollective @aprildunford Looking forward to this interview

[Rich Nowak @RTNowak]

@agazdecki @jasonlk Some of my favorite leaders were “eerily quiet” in their first 60 days. What I mistook as silence was actually him/her understanding the “current state” before making major changes.

[Rich Nowak @RTNowak]

@jasonalba Turning a pipeline “metrics” meeting into a career goal “development” conversation

[Rich Nowak @RTNowak]

@hnshah @vidyard

[Rich Nowak @RTNowak]

@MOutfield Interesting visual/data. IMO it’s a positive trend that more of the #CSuite feel responsibility for CX Transformation; while also more challenging because many of these roles may be working in silos vs. working together

[Rich Nowak @RTNowak]

@harryhurst @fullstory

[Rich Nowak @RTNowak]

How #B2B firms can price with confidence as inflation rises

@HarvardBiz and @BainAlerts
https://t.co/8zOuPdp1rS

[Rich Nowak @RTNowak]

@aprildunford Completely agree - and know you’ve got this 🔥
We’ve done research on these topics - and found that that B2B companies which use common language, common frameworks, and common goals across product, sales, and marketing; are 15% more profitable than their peers

[Rich Nowak @RTNowak]

@aprildunford Spot-on @aprildunford. Over half of #MarketingLeaders are self-taught — which means we are creative, resilient, all the good things 💥.
This also makes it near impossible to have shared nomenclature and frameworks

[Rich Nowak @RTNowak]

@hnshah I’m a fan of FinSMEs
https://t.co/vxO275GT9Z

[Rich Nowak @RTNowak]

Good thread. Which #B2B companies creating a positive/enjoyable purchase experience?

[Hiten Shah @hnshah]

Can you name a B2B company with a sales and purchasing experience that you enjoyed?

[Rich Nowak @RTNowak]

@znh My favorite line “You will also notice there is not one surface of the home that has not been enhanced with black spray paint or a swinging hammer…”

[Rich Nowak @RTNowak]

@mimdeoca @markwojtasiak @alexandra_gobbi @code42 “Together We Win”
Powerful message and examples from @code42

[Aaron Levie @levie]

Working fully in-office is well understood. Working fully remotely is well understood. We will need a new set of workplace norms, tools, and processes for the hybrid, flexible workplace. This is a massive opportunity for enterprise software innovation to stitch this all together.

[Rich Nowak @RTNowak]

@BrianPKime @forrester Congrats Brian!

[Rich Nowak @RTNowak]

What's the Surprise Driver of CX Satisfaction in Banking?!?

https://t.co/iTVzC4UTCl @FinancialBrand @ginabhawalkar

[Sucharita Kodali @smulpuru]

Forrester's virtual event for brand manufacturers is next Tues-Wed, 9/29-30. 4 hours of sessions (all free) with Forrester analysts and outside speakers specializing in brand digital strategies. Register here: https://t.co/Vnd6FVZR7O

[Rich Nowak @RTNowak]

@sbalaouras @JinanBudge No surprises here. @JinanBudge leading 3+ keynotes in a week!!