Rent the Runway Support

We've moved! Chat is now the quickest way to connect directly with our agents. Visit the Help Center on the RTR app or for more info.

[Rent the Runway Support @rtrhelp]

We've moved! Chat is now the quickest way to connect directly with our agents. Visit the Help Center on the RTR app or https://t.co/uolmkT2ODR for more info.

[Rent the Runway Support @rtrhelp]

@emoleechen @RenttheRunway Oh that is great news! So happy to hear that!

[Rent the Runway Support @rtrhelp]

@emoleechen @RenttheRunway Happy to help! Please send us a DM with your email address and additional details so we can take a look.

[Rent the Runway Support @rtrhelp]

@sea2shiningsea3 Happy to help! We see that you've sent us a DM. We're currently reviewing and will be in touch there directly.

[Rent the Runway Support @rtrhelp]

@JenniSulli1017 @RenttheRunway Oh no! We can absolutely help. Simply send us your email address, phone number and full name so our team can connect.

[Rent the Runway Support @rtrhelp]

@Katebeaz Oh, no! We understand how important it is to get your swaps submitted in a timely manner and ensure your membership works as planned. Let us see what I can do to help! Simply send us your email address, phone number and full name so our team can connect.

[Rent the Runway Support @rtrhelp]

@cbwang Happy to help! Please send us a DM with your email address and additional details so we can take a look.

[Rent the Runway Support @rtrhelp]

@debtfreetoBe @RenttheRunway Happy to help! I sent a new return label to your RTR email address. It will be from UPS ([email protected]) with subject line “UPS Label Delivery.” You can print the return label or scan the barcode at the UPS Store. This email may take up to 10 minutes to receive. 😊

[Rent the Runway Support @rtrhelp]

@donato_ad3 Happy to help! We understand that you returned the case only of the White Tortoise Leonard II Sunglasses. You can return the sunglasses with your next set of returns. We have notated this on your account.

[Rent the Runway Support @rtrhelp]

@debtfreetoBe In the future, you can generate a new return label on your end! Just head to "My RTR," click into “Order History” and you’ll see the option “Request a Return Label” under your most recent active order!

[Rent the Runway Support @rtrhelp]

@debtfreetoBe Happy to help! I sent a new return label to your RTR email address. It will be from UPS ([email protected]) with subject line “UPS Label Delivery.” You can print the return label or scan the barcode at the UPS Store. This email may take up to 10 minutes to receive.

[Rent the Runway Support @rtrhelp]

@sfisherm Oh no! We can absolutely help. Simply send us a quick DM with your email address and additional information so our team can connect.

[Rent the Runway Support @rtrhelp]

@sfisherm To confirm, your order is in transit and scheduled to arrive by today. If your order does not arrive by today, please let us know, and we can look into this further.

[Rent the Runway Support @rtrhelp]

@sfisherm Thank you for providing me with that information! It looks like your Order #53971159 has been delayed in transit. We know you rely on timely deliveries and want to do everything we can to help.

[Rent the Runway Support @rtrhelp]

@sfisherm Hi Samantha! We are here happy to help! Just let me know your email address and phone number in order to verify your authorization of this account.

[Rent the Runway Support @rtrhelp]

@sfisherm Happy to help! Please send us a DM with your email address and additional details so we can take a look.

[Rent the Runway Support @rtrhelp]

@Diwright2202 Happy to help! Just let me know your full name, email address and phone number in order to verify your authorization of this account.

[Rent the Runway Support @rtrhelp]

@shannonfavre Happy to help! Please send us a DM with your email address and additional details so we can take a look.

[Rent the Runway Support @rtrhelp]

@arestiaR Happy to help! Please send us a DM with your email address and additional details so we can take a look.