@TUIUK Hi, i had an email confirming a refund (not a credit note) on the 2nd of April, this refund would be processed within 4 weeks according to the email, I still have not had this refund!!! My question is when will i receive my money ?? I can't get through on the phone.
@TUIUK I have been on hold for over an hour and given up, you asked for patience so you can deal with people who travel in next 48 hrs. I am due to travel in 10 hrs and still no contact from you not even an email confirmation of cancellation. Incredibly poor customer service.