Gareth Taplin

Dad, husband, dancer, runner, entertainer.

[Gareth Taplin @runningtaps]

Taking our son Luke to his first ever comedy gig tonight to watch @RealTimVine at Hastings White Rock Theatre. He was 12 on Thursday and would love a shout out. We can’t wait!

[Gareth Taplin @runningtaps]

@VirginHolsHelp @Virgin @VirginAtlantic @ABTAtravel @richardbranson @MAvhols You replied to say someone will be in touch Mon. 11 days late!

[Gareth Taplin @runningtaps]

@Virgin_Victoria @VirginHolsHelp @richardbranson But they weren't in touch when I sent them my emails?

[Gareth Taplin @runningtaps]

@VirginHolidays @Virgin @VirginAtlantic @ABTAtravel @richardbranson @MAvhols 37 days now and still nothing. You promised 28? Someone help! https://t.co/bOu8gY2gAc

[Gareth Taplin @runningtaps]

@VirginHolidays @VirginAtlantic @richardbranson @MAvhols it's now 36 days & nothing at all despite sending emails? Customer service anyone?

[Gareth Taplin @runningtaps]

@Virgin_Victoria @VirginHolsHelp @richardbranson I already sent them 3 messages yesterday with no reply. 37 days now since my complaint.

[Gareth Taplin @runningtaps]

@Virgin @richardbranson @VirginStartUp Is it so he can learn how other companies deal with complaints? 36 days since I made mine & no reply.

[Gareth Taplin @runningtaps]

@MAvhols Maybe one of them could reconnect with this customer sitting here who is still waiting for a reply to a complaint 36 days later.

[Gareth Taplin @runningtaps]

@MAvhols @TheSun Thats excellent. Maybe when you've stopped the celebrations you could kindly give me an update on my complaint. 36 days.

[Gareth Taplin @runningtaps]

@MAvhols @VirginHolidays Are any of them able to give me an update to my complaint? 36 days and nothing.

[Gareth Taplin @runningtaps]

@MAvhols @MarketingWeekEd But how can this be when you don't do what you say you're going to do? 36 days and nothing at all.

[Gareth Taplin @runningtaps]

@VirginHolidays @VirginAtlantic @richardbranson @MAvhols So how important is customer service to Virgin? Not one reply. Shame on you! https://t.co/bOu8gY2gAc

[Gareth Taplin @runningtaps]

@VirginHolidays @VirginAtlantic @richardbranson @MAvhols it's now 36 days & nothing at all despite sending emails? Customer service anyone?

[Gareth Taplin @runningtaps]

@VirginHolidays @VirginAtlantic @richardbranson @MAvhols Still waiting..........not a peep from any one of you. https://t.co/bOu8gY2gAc

[Gareth Taplin @runningtaps]

@VirginHolidays @VirginAtlantic @richardbranson @MAvhols it's now 36 days & nothing at all despite sending emails? Customer service anyone?

[Gareth Taplin @runningtaps]

@VirginHolidays @VirginAtlantic @richardbranson @MAvhols it's now 36 days & nothing at all despite sending emails? Customer service anyone?

[Gareth Taplin @runningtaps]

@VirginHolsHelp I have sent a DM

[Gareth Taplin @runningtaps]

@VirginHolidays Why have I not had a reply to the complaint I made 5 weeks ago? Not the customer service you supposedly pride yourself on!

[Gareth Taplin @runningtaps]

@VirginHolsHelp @VirginHolidays Still waiting for you to deal with my complaints. Why aren't you abiding by your own complaints procedure?

[Gareth Taplin @runningtaps]

@VirginHolsHelp The 2nd one was a standard email back saying I would be contacted shortly with a unique reference number. I was not.

[Gareth Taplin @runningtaps]

@VirginHolsHelp Yes, I have. The first said I would definitely have some response or update within 28 days. I did not.

[Gareth Taplin @runningtaps]

@VirginHolidays Still waiting to hear about my 2 separate complaints. 1st was made 34 days ago and 2nd was made 6 days ago. Not impressed!

[Gareth Taplin @runningtaps]

@triathlonlive Er, no it's not.