Ruth Horner

[Ruth Horner @RuthHorner9]

@UK_CAA @BarlowBekah @CherieLockley How many have been processed and sent today?????

[Ruth Horner @RuthHorner9]

@UK_CAA As big as the situation is I presuming that there is statistical information on the direct refund made and too make and how many are being done being As this is priority why can people not be informed of this???

[Ruth Horner @RuthHorner9]

@UK_CAA @RhysJon52295909 How many a day are being processed?

[Ruth Horner @RuthHorner9]

@UK_CAA @glitter_gal80 @BBCNews @MoneySavingExp Do you have any idea of timelines feels like very little communication and just thank you for you patience!. I feel if I had some personal recognition that the diret debit refund owed was been dealt would it would make the process for ours and many more easier then not knowing!!

[Ruth Horner @RuthHorner9]

@UK_CAA @Annette04785017 @StevoSmith8 We were inform to complete online claim foam even tho we have made no other method of payment apart from Direct debt to Thomas cook. Will this delay our automatic refund this is also the advise given on the telephone lines.

[Ruth Horner @RuthHorner9]

@zobo1993 @UK_CAA We’ve had nothing and no communition at all even if it was anything to even confirm they have your direct debt details! Sooo frustrating

[Ruth Horner @RuthHorner9]

@HornerJ2 @uk_caa Husband just been on the radio highlighting the frustration at the lack of communication and broken promises to many many people still awaiting any type of communication!! And conflicting advise!!

[Ruth Horner @RuthHorner9]

@SBCunningham88 @UK_CAA I have done everything advised I was told to make the claim by the CAA and would not impact on the automatic refund as we fully qualified for it. Wish the information given was the same and not continuously changing!

[Ruth Horner @RuthHorner9]

@UK_CAA Not significant or none at all as all payments where made direct to Thomas cook via DD and staff advised to make claim I’m now concerns my automatic refund will not go ahead AS PREVIOULY STATED

[Ruth Horner @RuthHorner9]

@UK_CAA Hi could you just confirm that me putting in a claim even tho I have a valid automatic DD claim won’t affect reviewing this?

[Ruth Horner @RuthHorner9]

@mommajojo27 @UK_CAA Thank you

[Ruth Horner @RuthHorner9]

#5GoldRings

[Ruth Horner @RuthHorner9]

#5goldrings

[Ruth Horner @RuthHorner9]

Lucy loving #5GoldRings