Ryan

[Ryan @ryscn80]

@SW_Help hi. If my ticket is to ash vale, can I get any other service to Guildford which is nearby with the ash Vale ticket?

[Ryan @ryscn80]

@tamara12114857 @SW_Help I'm in the same boat to ash Vale. 1655 currently running, but may change. Cab will be 1 hour 50mins 🙄

[Ryan @ryscn80]

@ShyChlo Oh really that's good, nothing for me so far still

[Ryan @ryscn80]

@ShyChlo **We’ve raised this issue with the technical team within the Membership department, who are currently investigating the problem that has been affecting some members. We’re sorry that it’s taking some time for them to provide an update, but we hope the issue will be resolved soon.

[Ryan @ryscn80]

@ShyChlo FYI I kept chasing them to sort it out, providing several screenshots. The store doesn't recognise me as a member, and even gives the option I can buy one. When I try to, it says I've already got one. The store isn't linking to the active membership. As a result they sent me this

[Ryan @ryscn80]

@OnaBadger **We’ve raised this issue with the technical team within the Membership department, who are currently investigating the problem that has been affecting some members. We’re sorry that it’s taking some time for them to provide an update, but we hope the issue will be resolved soon.

[Ryan @ryscn80]

@OnaBadger FYI I kept chasing them to sort it out, providing several screenshots. The store doesn't recognise me as a member, and even gives the option I can buy one. When I try to, it says I've already got one. The store isn't linking to the active membership. As a result they sent me this

[Ryan @ryscn80]

@ShyChlo Yes same here. Did you resolve it?

[Ryan @ryscn80]

@OnaBadger Same issue for me, so far they've said clear my cache, but never been an issue

[Ryan @ryscn80]

@OctopusEnergy @Ke11yJ "now more people have an opportunity to get theirs. Except anyone retired or has a late start in their day, or up after 7am,much fairer you'll agree" ridiculous

[Ryan @ryscn80]

@OctopusEnergy This must be an AI automated response, clearly haven't read the message. Try again tomorrow 😄, done 5 days a week for 8 weeks between hours of 5.45am and 8am. Will have to start a youtube vid accounting each day, excluding late starters or those retired I wouldn't say is "fair"

[Ryan @ryscn80]

@OctopusEnergy, appreciate you're the social media team, but regarding your free coffee codes released each morning "being fairer". Having tried myself for roughly 8 weeks, from times ranging from 5.45am to 8am, no codes are ever available.

[Ryan @ryscn80]

previously. Would be great if we didn't get a copy/paste response which seems to brush off the issue. A free coffee is nothing to lose sleep over, but what is annoying is the thought of your team thinking it's fairer but actually excluding many other people, the opposite of fair.

[Ryan @ryscn80]

an extremely tiny window if there is one, which excludes various folk such as retired, or those with a later start in the day. Baring in mind, if I can't even get one on the aforementioned times during my own commute, then how on earth can anyone else have a chance to as they did

[Ryan @ryscn80]

@OctopusEnergy @jc5415 Wouldn't bother John, I can't get one and I've been checking from 545am to 8am on my daily commute. You'll only get a copy paste response about it being fairer, but ironically it's the opposite with hardly anyone getting them

[Ryan @ryscn80]

@OctopusEnergy Also I'm not sure how it's made fairer where if I can't even get one during those hours commuting, then what chance do others have 😄

[Ryan @ryscn80]

@OctopusEnergy FYI I know you've changed how the codes for a free coffee are handed out each morning, but having tried at 5.45am, 6am 7am 8am over the last month and beyond, no codes available. The old system you could keep one code to use anytime in that week, far better system.

[Ryan @ryscn80]

@SuccessJourneyp @OctopusEnergy After trying during my usual commute to work, at those hours I've pretty much given up. Over 6 weeks of trying, before no problem at all