Syed Ali

[Syed Ali @s_e_ali]

@sainsburys - wholly unsatisfactory conclusion to today's events. It's not acceptable to cancel an order 14 mins before delivery. Your cust contact centre is not fit for purpose. FWIW, I've cancelled my auto renewal on my delivery pass.

[Syed Ali @s_e_ali]

@sainsburys I've already done that 3 hours ago and nobody picked up.
Will DM's the same again get it looked at?

[Syed Ali @s_e_ali]

@sainsburys - how do I raise a formal complaint? Its been 7 hours since one of your staff cut me off rather than explain the circumstances of my missed delivery.
I've DM'd but no one has picked up.

[Syed Ali @s_e_ali]

@sainsburys Have DM'd you - but its just bots auto-answering. How do I raise a formal complaint?

[Syed Ali @s_e_ali]

@sainsburys - appallingly bad customer service today from your online store. Get an email 14mins before delivery slot (7am-8am) saying there's a problem.
Call the helpline and the person dealing w my case hangs up!

[Syed Ali @s_e_ali]

@sainsburys Spent an hour in circles with your "Help Team". The best they could do was to offer a 9pm and then 6-7pm re-delivery. Given that my order contained baby items. That was a joke. Cancelled order will go to my CoOp down the road.

[Syed Ali @s_e_ali]

@OctopusEnergy NP!!! I'm just trying to understand the methodolgy so we can adapt our usage.
This is a *fantastic* nudge to modify our behaviour during peak times.

I have sent a dm w my figures.

[Syed Ali @s_e_ali]

@OctopusEnergy -
Given this: "If the Session is on a weekend, we’ll look at your half hourly usage over the last 4 weekend days."

Can you confirm that is still correct?

[Syed Ali @s_e_ali]

@OctopusEnergy Will do. But what on that *long* page details any in day adjustments? I can't find the caveats you allude to.

[Syed Ali @s_e_ali]

@OctopusEnergy My w/e results looks wrong then.
I'm aware that this was the first saver session on a w/e.

[ The weekday ones are correct and follow the methodology as posted. Happy to share my readings and be proven wrong. ]

[Syed Ali @s_e_ali]

@OctopusEnergy @g__j
4) Just noticed my last couple of years gas readings/usage has been wiped from my account
- any reason for this? Your pdf statements include them so these can be recovered easily.

[Syed Ali @s_e_ali]

@OctopusEnergy @g__j - 7 months and still no resolution from your complaints dept. Please can you help?
1) Is Octopus still my gas supplier?
2) Why did I get no gas bill in my Aug statement
3) Why no statement at all for Sept?
Thanks

[Syed Ali @s_e_ali]

@OctopusEnergy @g__j - not getting any resolution on an issue I raised in Feb. Best I've had recently is a mail repeating what I raised.
Escalated via Greg's email and this got upgraded to a complaint. Despite my chasers still no response. Pls can this be looked at urgently.

[Syed Ali @s_e_ali]

@AvivaUK Credit where it's due. I used the web form and had a very helpful chat w Hannah. Many thanks,
I do have a follow up but she very kindly gave me the resources to action.

[Syed Ali @s_e_ali]

@AvivaUK Apr 23. I don't see you have made any improvements to your call response times.

[Syed Ali @s_e_ali]

@Red_Eagle_Buses Still no reply to my mail.
I was 5 mins early and waited until 8am. Was it outside those times at the Aysgarth Road stop? Will it run to normal schedule tomorrow?
And do you know why the service no longer appears on the bus tracker?
Thanks.

[Syed Ali @s_e_ali]

@Red_Eagle_Buses - anyone able to respond to my earlier query from this morning? Is the 7.40am route 34 cancelled?
I've tweeted and emailed but still not had a reply.

[Syed Ali @s_e_ali]

@Red_Eagle_Buses Did that already earlier today!
I don't normally get that bus, so just wanted to know if the schedule had changed.

[Syed Ali @s_e_ali]

@Red_Eagle_Buses - any issues w the service 34 today? The 7.43am from Redbourn to St Albans never turned up. Has the schedule changed?

[Syed Ali @s_e_ali]

@O2 Thank you.

[Syed Ali @s_e_ali]

@O2 - please could someone help? I returned a new device after a 2 days as I wasn't happy with it - but the refund still hasn't been processed yet?
Royal Mail tracking shows as delivered to your returns centre 8 working days ago. Used the returns Jiffy bag you provided.