SadPanda

[Paul Boris @PaulBoris_]

Rolling up on 2M miles on @AmericanAir - they used to be a great organization with empowered people. Now they are all mired in 'go to the website and send an email'. If I never had to fly them again, it would be too soon.

Horrible service from baggage agents at PHL just capped a challenging travel day. Steer clear of AA if you can. Management does not seem to care about customer service any longer.

[SadPanda @sadpanta1]

@AmericanAir That link takes me to this error message 😳

[SadPanda @sadpanta1]

Hey @Citi @AmericanAir how do we sign up for the status for @OmniHotels if we have the executive card? Thanks!

[SadPanda @sadpanta1]

Showing 5 min wait and then waiting 2 mins to connect me to a driver that’s 15 mins away is just ridiculous @Uber_Support

[SadPanda @sadpanta1]

@AmericanAir Deleted … the woman I was on the phone with was amazing to get me on a different flight and informed me of the cancellation while on the phone. There was no gate announcement the person at the gate left as the cancellation came through.

[SadPanda @sadpanta1]

@AmericanAir There’s nothing personal on that picture.

I was asking about the original flight before the current flight was delayed for ATC restrictions

[SadPanda @sadpanta1]

Hey @AmericanAir this is something you can actually fix - Joanne in PHL working priority checkin around 3pm today - god awful personality. We grabbed a bag tag and came to her bc no one was available for bag drop. took 3x longer to help compared to her coworkers - awful & rude

[SadPanda @sadpanta1]

@brian05440 @AmericanAir I mean it was cathartic to write

[SadPanda @sadpanta1]

Arriving past midnight to terminal A in PHL and three flights told to go to a terminal C baggage claim - at the same carousel @AmericanAir

This is ridiculous and passengers deserve better (or something) for inconvenience - almost 50 mins no bags

[SadPanda @sadpanta1]

@AmericanAir Makes the incentive to move far less. Thanks for the response. It was disappointing.

[SadPanda @sadpanta1]

Hey @AmericanAir I gotta ask… if a customer volunteers to give up their seat why can’t a gate agent confirm it’s a non middle seat before the customer gives up their seat? I was volunteering… the open seats on the flight she was putting me on would be first class but she didn’t

[SadPanda @sadpanta1]

Hey @SamsClub after my delivery was shipped to the wrong place I spoke on the phone with a CSR who told me that I couldn’t get my items “delivered” unless I’m in California - I explained the app says it’s available for pick up delivery or shipping … I’m in Texas and picked up 🙄

[SadPanda @sadpanta1]

@markmm3608 @AmericanAir Oh that’s easy to answer - so you know if the middle seat next to you is empty or not

[SadPanda @sadpanta1]

Just a thought to improve @AmericanAir - you should let us see the seats that are available (even if we don’t allow us to change the seats) during boarding!

[SadPanda @sadpanta1]

Hey @lyft advertising 11 mins for standard then asking for more money to get priority only to be waiting for 10 mins to get matched at DFW is unacceptable! Whats going on here!!! You said 7 mins to get the car

[SadPanda @sadpanta1]

@BurgerKing Very disappointing @BurgerKing that there’s no response to a genuine inquiry.

[SadPanda @sadpanta1]

Hey @BurgerKing the one in Richardson has one of the best managers working today … but I feel awful about why I learned that. There was a mistake made on my order where they charged me an extra 2.99 - I asked to get a refund she said the system doesn’t allow us to

[SadPanda @sadpanta1]

@BurgerKing Would love to see if I can get a response here @BurgerKing

[SadPanda @sadpanta1]

Now showing boarding in 10 mins which cannot be true considering how many still need to deplane

[SadPanda @sadpanta1]

Why doesn’t @AmericanAir update the boarding time and departure time when it’s fairly obvious there’s going to be a delay? AA1771 is supposed to be boarding and the plane just started to deplane at 5:42 which means we’ve got at least 30 mins. Coulda stayed in the lounge!