Sae Ro

[Sae Ro @saejro]

@MBonvoyAssist This so clearly a flawed system. Can you define a stay for me? I’ve been a loyal member for 16 years. You’re making it hard to stay a member.

[Sae Ro @saejro]

@MarriottIntl @MarriottBonvoy I didn’t realize you will charge a customer for a full night if they check in after midnight but won’t give them credit for the stay. This is very frustrating as a loyal member of 16 years working towards titanium.

[Sae Ro @saejro]

@OoniHQ DM sent. Hope to get a response soon. As good as the oven may be, I’m concerned about the lack of support @OoniHQ. It shouldn’t take me reaching out via Twitter and IG to get a proper response from support. I get vague response and they take 24 hours. Poor service.

[Sae Ro @saejro]

@OoniHQ I have two tickets and countless chats with no real update. It shouldn’t take this much work. Plus, chats are inconsistent. Some say they can’t access my account, others offer to call me, some say there is no call option. what does post-sale support look like given this?