@Airtel_Presence 3+ months on. My late father's 15-yr @airtelindia number was killed during a routine postpaid→prepaid switch on 21 May. Airtel's only "fix": travel 500+ km to a Goa/Maharashtra store — never disclosed, unjustified. No digital KYC in 2026? @DoT_India@TRAI@JM_Scindia#DotSeva
@airtelindia@Airtel_Presence My late father held this Airtel number for 15+ years. It’s deeply sentimental to us. After his passing last September we wanted to keep it, so on 21 May your team converted it postpaid→prepaid. Since that day the SIM is not working.
3+ months on. My late father's 15-yr @airtelindia number was killed during a routine postpaid→prepaid switch on 21 May. Airtel's only "fix": travel 500+ km to a Goa/Maharashtra store — never disclosed, unjustified. No digital KYC in 2026? @DoT_India@TRAI@JM_Scindia#DotSeva
@Airtel_Presence It’s insane that you guys would keep responding like this in dm. No wonder the Airtel black site trolled you guys so bad. This is the worst service I’ve seen in India and I’ve seen some really bad ones
@Airtel_Presence@airtelindia@Airtel_Presence This is the kind of service you guys give to customers having your number 10-15 + years . I can imagine the service to new customers after they first take your sim
@Airtel_Presence@airtelindia@Airtel_Presence this is nowhere close to being addressed over DM. When we were in Goa, your stores made us run around not sorting the issue.When i came to bangalore, you’re now telling me to go to Goa/maharashtra and get this resolved.This is beyond pathetic service
@Airtel_Presence This is like going back in time. Is this written on some paper register that can only be done in one state that one gets the sum from?
@Airtel_Presence@airtelindia@Airtel_Presence this is not an update. You’ve just told me exactly what I was saying in the first place. If I have to travel to Goa/maharashtra everyone I need support for a sim that was taken in Goa, what kind of network are you guys running?
I raised a complaint immediately — assured it’d be fixed “soon.” Nothing. Then the runaround began: Ponda (Goa) store said only Panjim can do it. My sister tried Hyderabad — refused. Today, Kammanahalli (Bengaluru) — told it’s “Goa/Maharashtra only.”