Pedro Monteiro

Junior Backend Engineer at Uphold | Artificial Intelligence Engineering at ISEP

[Pedro Monteiro @sakura4in]

@Lloyd_Martin89 Hi Lloyd, A dm has been sent to you with a follow up regarding your case. Please kindly check your inbox when you have a moment, we'll continue assisting you there.

[Pedro Monteiro @sakura4in]

Hi Lloyd, thanks for providing your support ticket number. We’ve located your case and have escalated it to the appropriate team for further review. We understand how important this is and sincerely appreciate your patience, especially given the time you’ve been with Uphold. While we can’t provide an exact timeframe, our team will review your case as quickly as possible and will update you directly via your support ticket as soon as there is any progress. Thank you for bearing with us.

[Pedro Monteiro @sakura4in]

@Lloyd_Martin89 Hi Lloyd, we're sorry to hear this has been ongoing, especially after being with us for over 5 years. We understand how frustrating a prolonged account review can be. If you haven't already, please reply with your support ticket number so we can escalate it with the relevant team and check on the status for you. Thank you for your patience—we're here to help. 💚

[Pedro Monteiro @sakura4in]

@Julioce3721636 Hola, lamentamos las molestias. Si el servicio no está disponible en tu jurisdicción, significa que, por motivos regulatorios, algunas funciones de Uphold no pueden ofrecerse en tu ubicación. Si crees que se trata de un error, por favor responde con tu número de ticket para que podamos revisarlo con el equipo correspondiente. Gracias por tu paciencia y que tengas un excelente día. 💚

[Pedro Monteiro @sakura4in]

@jvonhunk We're sorry to hear about your experience and understand how frustrating this must be. This isn't the experience we want for our customers. If you already have an open support ticket, please reply with your ticket number or send it to us via DM so we can escalate it with the appropriate team. Opening multiple tickets can sometimes slow the review process, so we'll do our best to ensure your existing case gets the attention it needs. Thank you for your patience,we're here to help get this resolved as quickly as possible.

[Pedro Monteiro @sakura4in]

@Spartan_029 We're sorry to hear you feel that way. We don't want anyone to feel their feedback isn't welcome. If there's been a misunderstanding or you're still experiencing an issue related to your account or our cooling period policies, please send us your support ticket number or case ID. We'll make sure your concerns are reviewed and help however we can.

[Pedro Monteiro @sakura4in]

@jvonhunk We're sorry to hear about your experience, and we understand how frustrating it is to have your funds pending for 48 hours without clear communication. That's not the experience we want for our customers. If you have a support ticket, please share the ticket number with us here so we can make sure the team reviews your case as quickly as possible. We appreciate your patience and will do our best to help.

[Pedro Monteiro @sakura4in]

@Adrianmanarino9 We're sorry to hear your withdrawal is still processing. We understand how frustrating it is, especially when the estimated execution time doesn't match your experience. Processing times can occasionally be longer due to additional checks or network conditions. If you haven't already, please send us your support ticket number (or open one if needed) so we can have the team take a closer look at your case. We appreciate your patience and want to help get this resolved as quickly as possible.

[Pedro Monteiro @sakura4in]

@XenaHold We understand your concern, and we always encourage customers to manage their assets in whatever way best fits their needs. Our goal is to provide a secure, reliable platform while balancing the security measures that help protect customer accounts. Your feedback is appreciated, and we'll be sure to pass it along to the team.

[Pedro Monteiro @sakura4in]

@Krisintheworld Hi! We’re sorry to hear your withdrawal has been processing for 7 hours. While many withdrawals are completed quickly, some can take longer due to additional security checks, network conditions, or payment partner processing times. If it’s still pending, please reply with your support ticket number so we can have the team take a closer look. We appreciate your patience and will do our best to help.

[Pedro Monteiro @sakura4in]

@DesireeLbaconHi! We're sorry to hear your withdrawal has been stuck in processing. We understand how frustrating that can be. Please submit a support request if you haven't already, then reply here with your support ticket number so we can escalate it with our team and look into the delay. We appreciate your patience and will do our best to help.

[Pedro Monteiro @sakura4in]

@Illumanora Hi! We're sorry to hear the latest update affected your widgets. That's definitely not the experience we want. Could you let us know which device you're using and which widgets disappeared? If you haven't already, please try updating to the latest app version or reinstalling the app. If the issue continues, please open a support ticket and share the ticket number with us so we can investigate further. Thanks for bringing this to our attention.

[Pedro Monteiro @sakura4in]

@CL4concord Thanks for the feedback. We understand how important transparency is, and we'll share your suggestion with the team. Clearer disclosures around staking, including how customer assets are protected throughout the process, can help users make more informed decisions.

[Pedro Monteiro @sakura4in]

@TombstoneFan76 We're sorry for the frustration. Account restrictions can happen while security reviews are completed. Please share your support ticket number, and we'll make sure the team reviews your case and provides an update as soon as possible.

[Pedro Monteiro @sakura4in]

@RolomcflurryXrp We're sorry to hear you're unable to access your account. We understand how frustrating this can be. We've noted your support ticket #7154489 and appreciate your patience. Our support team will review your case and get back to you as soon as possible. If there's any additional information needed, they'll reach out via email. Thank you for bearing with us while we work to resolve this for you.

[Pedro Monteiro @sakura4in]

@TallandThatsAll Hi, we're sorry to hear about the delay and understand how frustrating this situation is. We appreciate you bringing it to our attention. If you haven't already, please send us your support ticket number via DM so we can review the status with our team and ensure it's being looked into. We appreciate your patience and will do our best to help move this forward.

[Pedro Monteiro @sakura4in]

@Messiiahxo
Hi there, we're sorry to hear you're experiencing this. We understand how frustrating it is to have your account restricted and funds unavailable. We've noted your support request #7134572 and will ensure it's shared with the appropriate team for review. While we can't discuss account-specific details publicly, please keep an eye on your email, as any updates or requests for additional information will be sent there. We appreciate your patience and will work to get this resolved as quickly as possible.

[Pedro Monteiro @sakura4in]

@IamMrOlive We're sorry to hear this has been your experience, and we understand why you're frustrated. That's certainly not the experience we want for our customers. If your case has been open for 67 days, we'd like to take another look and ensure it's with the right team. Please reply with your support ticket number or send it via DM, and we'll escalate it for a status review. We appreciate your patience and will do our best to help move your case forward.

[Pedro Monteiro @sakura4in]

@BROKEBULLSX We’re sorry to hear about your experience, and we completely understand your frustration. Having assets under review for an extended period can be extremely concerning, especially when you need access to your funds. While account reviews are sometimes necessary to meet regulatory and security requirements, we recognize that timely communication is just as important. If you already have an open support ticket, please share the ticket number with us here or via DM, and we’ll make sure the appropriate team takes another look at your case. We appreciate your patience and the opportunity to help get this resolved.

[Pedro Monteiro @sakura4in]

@Escape7heMatrix We're sorry to hear you're experiencing this. We understand how concerning it is when you can't access your funds or use your Uphold Debit Card. If you haven't already, please open a support ticket through the Help Center and reply here with your ticket number. We'll be happy to escalate it with our team for review. If your account has been restricted, our specialists will need to complete the necessary checks before restoring access, but we'll do everything we can to help move things along as quickly as possible. Thank you for your patience.