Salsa Labs Ops.

Service and support updates for Salsa Labs clients. Follow @salsalabs for more updates from our company and community. Email [email protected] for help.

[Salsa Labs Ops. @salsalabsops]

📷 We are excited to announce that this summer Salsa Labs is becoming Bonterra, a social good software company focused on powering those who power social impact. We don’t want to lose touch when we sunset this social channel, so please follow
@BonterraTech today!

[Salsa Labs Ops. @salsalabsops]

@ogeechee_river @salsalabs Hi there! We are aware of this issue and actively investigating. 🔍

[Salsa Labs Ops. @salsalabsops]

We are aware of a log in issue affecting Salsa Engage users. We are actively working to resolve this and will provide an update as soon as the log in page is back up

[Salsa Labs Ops. @salsalabsops]

@FundraiserDan @salsalabs Great to hear!

[Salsa Labs Ops. @salsalabsops]

@FundraiserDan @salsalabs Hi Dan!

If you're updating the credit card for a CRM recurring template, once you add the credit card, click "Schedule Payments" to apply it.

If you have any questions, please give our team a call at 866-935-8281. Thank you!

[Salsa Labs Ops. @salsalabsops]

We have received word that th #GoogleDrive issue is resolved. Our clients should not experience any issues using our Google Docs integration.

[Salsa Labs Ops. @salsalabsops]

For #SalsaCRM users; #Google is experiencing intermittent issues which is affecting our users ability to leverage our #GoogleDocs integration. We will continue to monitor their progress at https://t.co/K1uZ6k5RCd Thank you for your patience.

[Salsa Labs Ops. @salsalabsops]

Phone Service has been restored, thank you for your patience!

[Salsa Labs Ops. @salsalabsops]

Our support phone provider is currently experiencing an outage. This will prevent our support team from being able to assist you over the phone. Please email our team at support at https://t.co/UrKZzOIoO1 or use our live chat option at https://t.co/9DbBW3j0kZ

[Salsa Labs Ops. @salsalabsops]

@LibbieMayr Hi Libbie. I see a team member has followed up from your support request to our team. If you have any additional questions, please feel free to reply back to that thread. Thank you!

[Salsa Labs Ops. @salsalabsops]

@douglasklucas I apologize for any inconvenience. Our service is up and running and I can get to your CRM and log in. I see you have sent in a support request and you will receive a follow up shortly. ^JP

[Salsa Labs Ops. @salsalabsops]

@HatuaNetwork we are not currently experiencing any issues at this time. If possible, please call our Software Support Team a call at 866-935-8281 or email support at https://t.co/UrKZzOIoO1 and we would be happy to investigate further.

[Salsa Labs Ops. @salsalabsops]

For our #SalsaCRM users on the destkop version. A fix is being pushed and will take some time to update all accounts. In the interim, you can uninstall and reinstall the DonorPro software or leverage the browser version of the CRM. We apologize for the inconvenience.

[Salsa Labs Ops. @salsalabsops]

For our #SalsaCRM users that leverage the desktop version; we have identified the root cause and are working on implementing a fix.

[Salsa Labs Ops. @salsalabsops]

For #SalsaCRM users. We are actively investigating an issue affecting log ins to the desktop version. In the interim, please leverage the browser version of your instance. If you are unsure of what your CRM URL is, please email our team -> support at https://t.co/UrKZzOIoO1.

[Salsa Labs Ops. @salsalabsops]

@leopardlady5280 @CenterOnColfax HI Deborah. Apologies for any delay. It looks like our Support team received a forward email through another team. I see that we have already sent a reply to Owen so he can get logged in. Thank you!

[Salsa Labs Ops. @salsalabsops]

@VoteRiders We apologize for the inconvenience. Salsa CRM did experience a temporary network issue that prevented users from logging in and managing the system. This has been resolved. If you are still experiencing issues, please let me know.

[Salsa Labs Ops. @salsalabsops]

Hello #SalsaCRM users. We resolved the network issue through one of our service providers. You should be experiencing a much more responsive platform going forward. Thank you for your patience.

[Salsa Labs Ops. @salsalabsops]

For #SalsaCRM users, we are actively looking into a reported issue for clients where navigating the interface is taking longer than expected. We have identified the root cause and working with our partner to resolve.

[Salsa Labs Ops. @salsalabsops]

Hello all awesome Salsa clients! We will be closing early today for the holiday weekend. Have an amazing weekend!